Role Summary

Summary and overall objectives of the job.

The IT Support Specialist provides frontline technical support for employees in an onsite Amsterdam location. This role focuses on Level 1 and Level 2 support across a Microsoft-based technology stack, including Windows devices, Microsoft 365, and Entra ID/On-Prem AD. The ideal candidate is customer service oriented, highly organized, and experienced in troubleshooting common end-user issues while escalating more complex problems as needed.

*This role is based in our office in Amsterdam.

Essential Functions

• Serve as the first point of contact for onsite IT support requests, resolving Level 1-2 technical issues in a timely manner.
• Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
• Provide support for Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
• Provide support for internal applications. 
• Assist with user account setup, access management, and password resets. 
• Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
• Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
• Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
• Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
• Coordinate with remote IT teams or senior administrators to escalate infrastructure or security-related issues.
• Ensure a high-quality onsite support experience for employees and visitors.

Core Competencies

• Strong knowledge of Windows operating systems and end-user troubleshooting
• Hands-on experience supporting Microsoft 365 applications and services
• Familiarity with Entra ID (Azure Active Directory) and identity/access workflows
• Excellent customer service and interpersonal communication skills
• Ability to manage multiple tickets and prioritize effectively in a busy onsite environment
• Experience with device setup, imaging, and basic endpoint management
• Detail-oriented with strong documentation and follow-through habits
• Comfortable working independently while collaborating with distributed IT teams
• Professional, dependable, and proactive approach to problem-solving

• Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
• 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
• Experience supporting Windows environments and Microsoft-based enterprise tools required.
• Familiarity with Microsoft 365 administration and Entra ID is strongly preferred.
• Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
• Must be able to work full-time on-site in Amsterdam.
• Ability to sit, stand, and work at a computer for extended periods.