General Manager - Travel Plaza

Primary Accountabilities:

We are seeking a dynamic and experienced General Manager to oversee the operations of our new 24-hour Travel Plaza station. This 12,000 square-foot fueling facility will include a full-service convenience store, two quick-service dining options, EV charging capabilities, shower and laundry facilities with a proximity to a major tribal tourism hub with gaming, concerts, hotel, resort and a golf course. This leadership role offers an exciting opportunity to manage a busy, customer-focused environment, ensuring smooth daily operations, exceptional service, and overall business growth. The ideal candidate will bring strong management skills, a passion for hospitality, a proven track record and a commitment to safety and efficiency.

"Relocation assistance may be available for highly qualified candidates.”

Major Duties:

· Oversee the daily operations of the travel plaza, including retail, food service, enterprise fuel operations, and customer service areas. 

· Lead and motivate staff to deliver high-quality service and maintain a positive work environment.

· Ensure compliance with safety, health, and environmental regulations.

· Manage inventory, procurement, and vendor relationships to optimize profitability.

· Develop and implement operational policies, procedures, and standards.

· Monitor financial performance, including budgeting, sales analysis, and cost control.

· Address customer concerns promptly and professionally to ensure satisfaction.

· Coordinate maintenance and cleanliness of the facility to uphold brand standards.

· Analyze operational data to identify opportunities for improvement and growth.

· Foster a culture of safety, teamwork, and continuous improvement.

· 7+ years of proven experience in retail, hospitality, or service management, preferably in a 24-hour or high-traffic environment.

· Strong leadership and team management skills.

· Excellent communication, collaboration and interpersonal abilities are a must.

· Experience working within a Tribal organization and community setting is highly preferred.

· Ability to handle multiple priorities and work effectively under pressure.

· Knowledge of safety regulations, inventory management, and financial analysis.

· Flexibility to work various shifts as needed for coverage, including nights, weekends, and holidays on occasion.

Required Qualifications – Cont.

· High school diploma or equivalent; a degree in business administration, management, or related field is preferred.

· Must project a friendly, courteous, patient and professional image at all times, even under adverse conditions.

· Proficiency in MS Office and various point-of-sale systems.

Physical Demands: 

· Physically mobile with reasonable accommodations.

· Ability to sit, walk and stand for extended periods of time.

· Ability to read computer screens, email and talk on the phone.

· Ability to bend, reach, kneel, twist and grip items while working at assigned desk area.

· Ability to lift up to twenty-five (25) pounds.

Indian Preference Exercised: 

Prairie Band, LLC is subject to Title 22: Employment Code of the Prairie Band Potawatomi Nation. In accordance with Title 22, this position is designated as a TIER 2 position. Preference will be given to individuals to the extent required pursuant to Section 22-2-4(B).