The Technical Writer - Power Distribution Systems is responsible for developing and maintaining structured, comprehensive product documentation for Hyper’s prefabricated power modules. This role translates complex electrical, mechanical, firmware, and software-integrated systems into clear, accurate, and usable documentation for internal teams and external customers. The position partners closely with Engineering, Product Management, Field Services, Quality, and Support to ensure documentation reflects real-world installation, commissioning, operation, and service requirements.

Core Responsibilities

• Develop and maintain product documentation including specifications, architecture overviews, installation manuals, commissioning guides, maintenance procedures, troubleshooting guides, fault isolation flows, interface documentation (APIs, telemetry, DCIM/BMS), and release notes.
• Establish documentation standards, templates, and structured authoring best practices for hardware/software-integrated products.
• Collaborate with Product, Hardware, Firmware, and Software Engineering to gather technical details, revision updates, and edge cases.
• Partner with Field Operations and Service teams to validate installation sequences and real-world content accuracy.
• Ensure documentation is accurate, version-controlled, and aligned with regulatory and quality standards.
• Present complex technical concepts using clear prose, diagrams, flowcharts, structured procedures, and decision tables.
• Maintain a documentation backlog aligned with product and engineering roadmaps.

Additional Responsibilities

• Own documentation feedback loops and continuously improve clarity and usability.
• Track documentation effectiveness and identify content gaps.
• Support internal training and customer-facing enablement materials as needed.
• Assist with documentation workflows tied to product release cycles and revision control processes.

• 3+ years of technical writing experience supporting complex hardware, electrical, or mechanical systems.
• Experience documenting electrical distribution equipment such as PDUs, switchboards, UPS systems, modular power systems, or other mission-critical infrastructure.
• Ability to read and interpret electrical schematics, wiring diagrams, functional block diagrams, and control logic flows.
• Proficiency with structured documentation tools (Markdown, Confluence, DITA/XML, Visio or diagramming tools, Adobe Suite).
• Strong written communication skills with high attention to structure, process, and detail.
• Ability to operate independently in a fast-paced environment.

Preferred Qualifications

• Experience with data center power systems, DCIM, SNMP, Modbus, REST APIs, firmware release documentation, and foundational electrical engineering concepts (kVA/kW, grounding, coordination principles).

Why Hyper?

At Hyper, you can have an opportunity to move beyond maintaining manuals and instead shape how a growing modular power platform is structured, released, and supported. You will work directly with engineering, influence product architecture decisions, and build documentation standards from the ground up as the platform scales.

In addition to competitive compensation and comprehensive benefits, including employer-paid medical, dental, and vision coverage and a 401(k) with company match, Hyper offers clear opportunities for professional growth and leadership development as the company continues to scale.

Location

Onsite in Richmond, VA

Compensation

The anticipated minimum hiring range for this role is $75,000 - $95,000 per year. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location. This hire will be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Hyper Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.

Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.

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