Job Title: First Team Operator
Job Location: Irving, Texas - In office
Job Type: Full-Time; Nonexempt
Shift Time: 11:30 am - 8:00 pm Saturday and Sunday off
Starting Pay Commensurate with Experience
Pay rate: $15.00 per hour
Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense of safety to all our customers across the globe.
Further details regarding our organization can be found at www.NMCcentral.com
Learn more about our policies here: https://nmccentral.com/privacy-policy
Would you describe yourself as:
· Precise
· Having Strong Follow Through
· Open Minded
· Enthusiastic to Learn
· Problem Solver
· Meticulous
· Honest
· Determined
If this specifically describes you, please continue reading the job description!
Job Description
This position is an Inbound Operator (PBX) role for a security alarm monitoring facility. Our goal is to quickly identify where the call needs to be directed and complete the call connection in a friendly and professional manner.
Essential Responsibilities
1. Agents will process a high volume of inbound telephone calls
2. Provide top tier customer service in a clear and positive presence
3. Accurately connect the caller to the proper extension
4. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and Alarm Companies we are partnered with.
5. There are no sales and no call quotas with this position.
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
Education and Experience
· Required - High School Diploma or Equivalent
· One year customer service experience preferred
· Strong communication skills required
· Solid computer skills, including ability to work effectively and efficiently within Microsoft office required
· Proven ability to learn processes, procedures and computer software quickly required
· Required - Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent.
Work Environment
This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.
Physical Demands
This is a largely sedentary role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.
Shifts Available:
- 11:30 am to 8:00pm with Saturday and Sunday off
Training:
- Paid training for this position will be provided to all new hires.
- The training schedule requires full attendance.
- Training is TBD.
Company Benefits
· 401k
· PTO
· Weekly pay
· Direct Deposit
· And more
As a dynamic organization, business needs and priorities change from time-to-time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
It is the policy of the Netwatch Group to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.