Job Purpose

The Information Technology (IT) Manager provides strategic leadership, operational oversight, and hands-on technical support for a multi-site nonprofit organization serving approximately 300 users across four central Virginia locations. This role oversees the technology team, infrastructure, and enterprise systems while also maintaining direct break/fix and end-user support responsibilities in Charlottesville. The IT Manager ensures secure, reliable, and cost-effective technology services aligned with the organization’s mission.

Duties and Responsibilities

IT Leadership & Strategy

• Develop and execute IT strategy aligned with organizational goals.
• Lead and supervise the IT team, including service desk and infrastructure staff.
• Manage IT policies, standards, and documentation.
• Develop and manage annual IT budget.
• Evaluate and recommend technology solutions to improve operations and service delivery.
• Provide support for the use of data for decision-making throughout the organization.

Infrastructure & Systems Oversight

• Oversee Windows-based PC environment in addition to iPads and Chromebook devices and manage endpoint lifecycle for all devices.
• Administer Google Workspace (Google Enterprise) including:
  • User provisioning and deprovisioning
  • Security policies and MFA
  • Email, Drive, and collaboration tools
  • Admin Console management
• Manage network infrastructure across all sites:
  • Firewalls, switches, wireless networks
  • VPN connectivity between locations
  • ISP/vendor coordination
  • VOIP services
• Oversee backup systems, disaster recovery planning, and business continuity.
• Ensure cybersecurity best practices, endpoint protection, and compliance controls.

Multi-Site Support (Charlottesville, Roanoke, Lynchburg, Lexington)

• Ensure consistent IT operations to all VIA locations.
• Travel periodically to all VIA locations as needed.
• Coordinate remote support coverage for distributed users.
• Standardize hardware, software, and network configurations across sites.

Hands-On Technical Support

• Provide direct break/fix support for:
  • Windows PCs and laptops
  • iPads and/or Chromebooks
  • Printers and peripherals
  • Google Workspace user issues
  • Network connectivity problems
• Image, deploy, and maintain PC-based devices.
• Troubleshoot hardware failures and coordinate warranty repairs.
• Maintain asset inventory and lifecycle planning.
• Support conference room technology and A/V systems.

Vendor & Security Management

• Manage relationships with managed service providers, telecom providers, and technology vendors.
• Negotiate contracts and renewals.
• Lead security risk assessments and vulnerability mitigation.
• Oversee patch management and endpoint security tools.
• Ensure compliance with nonprofit and donor-related data protection standards.

Position Type 

This is a full-time position. Frequent travel across VIA locations will be required.

• Valid driver’s license required.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of progressive IT experience.
• 3+ years of IT leadership or supervisory experience.
• Project management experience.
• Strong experience supporting Windows PC environments.
• Experience administering Google Workspace (Google Enterprise).
• Experience managing multi-site network infrastructure.
• Strong troubleshooting and break/fix expertise.
• Excellent communication and stakeholder management skills.