Description
- Maintain standards of quality guest service and cleanliness
- Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments.
- Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increase level of guest satisfaction by delivery of an exceptional product through employee development.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
Requirements
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.