Telit is seeking a highly skilled and industry experienced Field Applications Engineer (FAE) to support pre-sales activities and lead customer implementations of our deviceWISE Edge, deviceWISE Cloud, and AI/Visual Inspection solutions. This role blends customer-facing solution engineering with hands-on integration, configuration, and commissioning work across industrial automation, connected machines, and AI-driven manufacturing quality solutions.

FAEs play a critical role in helping customers achieve value quickly designing solutions, building proofs of concept, deploying integrations, and enabling customer teams to scale across plants and enterprise operations.

Pre-Sales Engineering & Customer Engagement

• Partner with Sales to design and deliver high-impact demos, PoCs, and technical workshops.
• Translate customer use cases into solution architectures leveraging deviceWISE, Visual Inspection, AI pipelines, SPC integration, and cloud/edge orchestration.
• Present technical capabilities to engineering, IT/OT, and executive stakeholders with clarity and confidence.

Professional Services & Implementation

• Lead customer onboarding, solution configuration, edge connectivity setup, logic development, and AI model integration.
• Implement workflows for PLC connectivity, machine data collection, quality use cases, and enterprise integrations.
• Configure and tune deviceWISE logic, tags, triggers, Visual Inspection test flows, and dashboards.
• Support scale-out deployments across multiple production lines, stations, and plants.

Technical Support & Problem Resolution

• Investigate, troubleshoot, and resolve technical issues in customer environments (edge, gateways, cloud, AI models).
• Analyze logs, workflows, network paths, and configurations to identify root causes.
• Escalate critical issues to R&D with clear documentation and reproduction steps.

Cross-Functional Collaboration

• Work with Product Management and Engineering to validate new features, provide customer feedback, and test pre-release builds.
• Contribute to internal knowledge bases, best-practice guides, and implementation playbooks.
• Enable partners, system integrators, and customer engineering teams through training and documentation.

Travel & Availability

• Travel as needed for customer onsite work (implementations, PoCs, troubleshooting). Typically, 40-60%+
• Occasional after-hours or weekend support for critical activities during cutovers or production events.

Critical Skills & Competencies

• Strong analytical problem-solving abilities and the ability to quickly learn new technologies.
• Ability to translate complex customer requirements into practical, scalable solutions.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Ownership mentality: proactively drives issues to resolution and ensures customer success.
• Strong organization and documentation habits—clear, repeatable, scalable.

Primary Technical Requirements

• SCADA, HMI, MES, or similar plant automation software background
• Experience with industrial protocols: OPC UA, Modbus, Ethernet/IP, S7, Serial.
• Hands-on experience with PLCs (Siemens, Rockwell/Allen-Bradley, Mitsubishi, Omron, etc.).
• Windows and Linux proficiency: basic command line, system diagnostics, and shell scripting.
• SQL and general database experience (queries, schema understanding).
• Experience in one or more of the following industries: Oil, Gas & Energy; Manufacturing in Automotive, Heavy Machinery, Food & Beverage, Life Sciences, Medical Devices or Pharmaceutical
• Experience diagnosing and solving software/configuration issues in industrial or IIoT environments.

Preferred / Nice-to-Have Experience

• Exposure to AI/ML manufacturing solutions—especially visual inspection, defect detection, SPC integration.
• DeviceWISE logic programming, scripting languages (Python preferred), or automation logic.
• Experience with Jira or similar systems for tickets, sprint tracking, and agile processes.
• Understanding of logic flows, debugging methodology, and structured programming concepts.
• Familiarity with APIs, REST interfaces, MQTT/OPC-UA messaging, and data pipelines.

Qualifications

• 2–6 years in Field Applications Engineering, Controls Engineering, SCADA/IIoT integration, or similar technical roles.
• Bachelor’s degree in engineering, Computer Science, or related technical field preferred.
• Equivalent professional experience in industrial automation or IIoT ecosystems acceptable.

About Telit Cinterion

Telit Cinterion is a global leader in Industrial IoT, offering edge-to-cloud platforms that enable seamless, secure, and scalable connectivity. Our deviceWISE platforms power mission-critical operations across manufacturing, automotive, heavy equipment, energy, and logistics by connecting machines, controls, AI systems, and enterprise applications.

Customer solutions include SCADA/IoT Software, machine connectivity, visual inspection AI, SPC quality analytics, cloud integrations, remote monitoring, and scalable orchestration across enterprise operations.