The Provider Support Specialist is responsible for creating/maintaining an environment of support within the optometry department. They work with our clinical teams, the CMO, and office staff to provide support to providers in the field. Additional responsibilities include new provider onboarding, general provider support, payroll and expense approvals, assistance with provider credentialing with additional state licenses, supporting partner providers, scheduling.

Essential Duties & Responsibilities

1. Facilitate and guide provider onboarding from start to finish, providing an overview of expectations to providers, access to company software and hardware, departmental and provider communications, booking travel and assisting in every step of the process
2. Assistance with provider access to Paylocity, Expensify, Outlook, NextGen, and laptop/computer programs
3. Approve and communicate on provider payroll and provider expenses
4. Book provider and other field team member travel for traveling teams or for new doctor trainings
5. Support partner providers and process claims and submit to payroll for payment, ensuring that claims are processed in a timely manner. Manage communications with Partner provider teams and oversee entire process
6. Coordinate Optometry Assistant scheduling arrangements across assigned territories
7. Ensure adequate clinic staffing coverage based on provider schedules and projected patient volume.
8. Adjust schedules in collaboration with Clinical Field Team Managers to address call offs, volume fluctuations, and clinic changes.
9. Complete delegated tasks from Director of Optometry and Optometry Manager in a timely manner
10. Communicate with the rest of the department on equipment, scheduling, scribe/field team schedules
11. Establish and ensure that consistent training protocols are implemented and followed
12. Remain accessible to field team members throughout the day and return communications in a timely manner
13. Other duties as needed

Other Qualifications

• Problem solving-the individual identifies and resolves problems in a timely manner.
• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail-the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Able to work independently as well as in a team environment.

Physical Demands & Working Conditions

Important Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.