Job Titles: Student Support Coach II and Senior Student Support Coach

Department: Enrollment Management Services

Location: Remote

Reports to: Enrollment Management Leadership

Who You Are

As a Student Support Coach, you are the strategic "Connector" bridging the gap between a student’s initial enrollment and their graduation day. You act as a catalyst for persistence, proactively identifying barriers to success and synchronizing resources to ensure every learner in your portfolio has a clear pathway to completion. This is not a passive administrative role; it is a high-impact, performance-driven position where you transform new-student momentum into long-term academic commitment.

In this tech-forward environment, you represent the human element of digital transformation. You are an agile problem-solver comfortable managing 100+ daily touchpoints while maintaining a personalized, empathetic touch. Whether navigating complex degree plans or spearheading re-engagement campaigns, you balance high-volume efficiency with a relentless focus on retention benchmarks to drive the evolution of our partner institutions.

Here are the abilities that we seek out: 

• Manage a high-volume database of current students, successfully navigating 100+ daily calls during peak periods.
• Cultivate personalized, supportive relationships with students to foster long-term engagement and success.
• Partner closely with institutional stakeholders as an integral member of the student support ecosystem.
• Facilitate engaging daily consultations to identify student needs and highlight relevant institutional resources.
• Identify and mitigate potential barriers to graduation by strategically connecting students with specialized resources and colleagues.
• Oversee all aspects of the student caseload, including welcome calls, registration confirmations, degree planning and re-engagement campaigns.
• Provide in-depth program guidance tailored to individual student goals and academic requirements.
• Execute retention processes while proactively escalating opportunities to improve workflow, messaging and the overall student experience.
• Streamline student onboarding by assisting with outstanding balances, login credentials and essential documentation.
• Synchronize all student interactions within the CRM to maintain a high standard of service and data accuracy.
• Synthesize student data and observations to provide actionable feedback and trend recommendations to leadership and internal stakeholders.
• Maintain rigorous compliance standards when documenting interactions and communicating complex program details.
• Deliver accurate portfolio updates to account leads through meticulous paperwork management and attention to detail.
• Drive enrollment accuracy by following up with students to ensure timely registration and precise program counts.
• Expand the institutional knowledge base by researching policies and collaborating with peers on student success findings.
• Prioritize continuous improvement by completing advanced training and actively implementing performance feedback.

Who We Are 

EducationDynamics

EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services. 

What You Offer

Experience 

• 2+ years of professional experience within the higher education sector, demonstrating a deep understanding of academic lifecycles and institutional dynamics. 
• Proven track record of managing high-volume workloads (100+ daily interactions) while maintaining exceptional quality and attention to detail.
• Mastery of CRM systems and digital communication tools, with the ability to leverage data to drive daily prioritization.
• Exceptional verbal and written communication skills, specifically the ability to translate complex program requirements into easy-to-understand, conversational language.
• Experience in performance-based environments, with a history of meeting or exceeding retention, persistence, or enrollment benchmarks.

Preferred Qualifications

• Bachelor’s degree from an accredited institution.
• Student Support Coach !! -1+ years  of dedicated experience in a Student Support, Academic Advising, or Student Success role (salary range - $24.52 - $27.88/hr)
• Senior Student Support Coach - 5+ years of dedicated experience in a Student Support, Academic Advising, or Student Success role (salary range - $27.89 - $28.85/hr)
• Familiarity with diverse learning modalities, including online, on-campus, undergraduate and graduate program structures.
• Agile mindset, with experience working on "new accounts" or in environments where processes are actively being defined and scaled

What We Offer

Our Core Values: 

Working Together
We value the people we work with and genuinely enjoy the work we do together.

Working with Standards
We hold ourselves to high standards.

Driving Great Outcomes
We focus on achieving results and making a real impact.

Our Commitment to Advancement 

At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves. 

Other advantages to working at EDDY include: 

• Medical, dental and vision coverage 
• 401K Plan 
• Remote work or flexible schedules 
• Unlimited Paid Time Off (PTO) 
• Training and growth opportunities 

Physical Factors 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.