SetPoint Medical is a commercial-stage medical technology company dedicated to improving care for people living with chronic autoimmune diseases. Our mission is to provide patients with innovative, targeted treatments that improve outcomes and quality of life. As we scale our commercial capabilities, we are seeking a Sales Operations Manager to help build the infrastructure that enables predictable, data-driven growth.
SetPoint Medical’s Commercial Operations Manager will play a critical role in enabling the commercial organization through analytics, process design, forecasting, sales compensation administration, field enablement, and systems management. Currently, reporting to the CFO, this role will serve as the operational backbone of the sales organization—driving performance insights, managing commission calculations, optimizing sales processes, and ensuring accurate revenue visibility. This role reports to the CFO and maintains a strong dotted-line relationship with the VP of Sales
The ideal candidate is highly analytical, systems-oriented, and comfortable operating at the intersection of sales, finance, and strategy in a high-growth medical device or healthcare environment.
Sales Analytics & Reporting
•Be the single point of contact for the commercial leadership and broader team for all home office needs
•Develop and maintain dashboards, KPIs, and performance reports for commercial leadership and executive management
•Analyze pipeline performance, conversion rates, and revenue trends
•Generate insights to inform commercial strategy, territory design, and resource allocation
•Track key metrics including therapy adoption, case tracking, patient pipeline health and quota attainment
Forecasting & Revenue Planning
•Own the sales forecasting process in collaboration with commercial leadership and finance
•Monitor pipeline accuracy and forecast predictability
•Support revenue planning, budgeting, and scenario analysis
•Provide regular updates to the Commercial team and CFO on sales performance vs. targets
Sales Compensation & Commission Management
•Administer and manage the sales commission program, including calculation, validation, and payout tracking
•Ensure accurate and timely commission calculations aligned with approved compensation plans
•Maintain commission models and documentation to support transparent and auditable processes
•Partner with Finance and Sales leadership to refine sales compensation plans and incentive structures
•Maintain commission tracking tools and ensure integrity of compensation-related data
Sales Process Optimization
•Design and implement scalable sales processes and workflows
•Identify bottlenecks and opportunities to improve sales productivity
•Track physician adoption curves and center activation metrics to support therapy growth.
•Support territory planning, quota setting, and compensation planning
Sales Systems & Tools Management
•Own administration and optimization of CRM as well as physician targeting (AcuityMD) systems
•Ensure data quality and integrity within sales systems
•Evaluate and implement sales tools that improve productivity and pipeline visibility
•Partner with IT and finance to ensure system integration and reporting accuracy
Cross-Functional Collaboration
•Serve as a strategic partner to Commercial, Finance, and Operations
•Support commercial leadership with planning, reporting, and operational initiatives
•Assist in preparing materials for executive reviews and board reporting
Minimum Qualifications
•Bachelor’s degree in Business, Finance, Economics, or related field
•5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Commercial Analytics
•Experience supporting commercial teams in medical device, biotech, pharma, or healthcare
•Strong analytical and financial modeling skills
•Experience with CRM platforms
•Advanced proficiency in Excel and data analysis tools
•Experience managing sales compensation plans and commission calculations
•Ability to translate data into actionable insights
Preferred Qualifications
•Experience supporting early-stage or high-growth commercial organizations
•Experience with active implantable medical devices, hospital value analysis/product acquisition processes
•Experience with sales compensation design, territory planning, and quota setting
•Familiarity with commission management tools (e.g., CaptivateIQ, Xactly, Spiff) or building commission models in Excel
•Familiarity with BI tools (Power BI, Looker, etc.)
•Experience with AcuityMD or similar targeting platforms
Skills and Abilities
•Analytical problem solving
•Executive communication and presentation
•Process design and operational rigor
•Cross-functional leadership
•Attention to detail and data integrity
•Ability to operate in a fast-paced, evolving environment
Physical Requirements
•Ability to perform routine physical tasks, including lifting to 20 pounds.
•Comfortable working in a sitting position and performing repetitive tasks.
Work Location and Travel
•Company Headquarters in Valencia, CA.
•Minimal travel; opportunities may be available based on interest and business need.
Company Description
SetPoint Medical is a commercial-stage medical technology company dedicated to improving care for people living with chronic autoimmune diseases.
Why Join SetPoint Medical
•Opportunity to help scale a groundbreaking neuroimmune modulation platform
•Work at the intersection of innovation, healthcare, and commercial strategy
•Collaborative team environment with strong mission focus
•Competitive compensation and benefits
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Candidates must have and maintain authorization to work within the United States as a condition of employment.
We are proud to be an equal opportunity employer and we value diversity. SetPoint does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.