JOB PURPOSE / SUMMARY

The Used Car Manager is responsible for overseeing all aspects of the used car department, including inventory acquisition, pricing strategies, sales team leadership, and customer satisfaction. This position plays a critical role in driving sales revenue and profitability for the dealership's used car segment.

DUTIES AND RESPONSIBILITIES

· Manage the day-to-day operations of the used car department, including staffing, training, and performance management.

· Acquire and appraise used vehicle inventory, ensuring a diverse and desirable selection for customers.

· Set pricing strategies and merchandising plans to maximize profitability and inventory turnover.

· Lead the sales team in effectively marketing and selling used vehicles, including implementing sales promotions and incentives.

· Ensure excellent customer service throughout the sales process, from initial inquiry to vehicle delivery and beyond.

· Collaborate with other departments, such as finance and service, to ensure seamless operations and customer satisfaction.

· Monitor market trends and competitor activity to stay informed about pricing and inventory strategies.

· Handle escalated customer issues related to used vehicle sales and provide timely resolution. 

· Maintain accurate records of used vehicle sales transactions and inventory management activities.

· Source vehicles for inventory from multiple sources (service drive, street purchases, auctions, wholesalers, FB marketplace/ Craigslist) to ensure inventory levels stay at a level of expectation for both volume and gross profit.

· Pricing of vehicles on all 3rd party sites to be in line for a faster turn rate.

· Monitor comp sets of inventories to be priced to the market.

· Walk the lot daily for the location of each pre-owned vehicle and status of each.

· 7 days to lot for all trades, street purchases, and vehicles acquired outside of sales.

· Clearing titles for wholesale cars and sold asap.

· Monitor Green tag vehicles – make sure tags are always displayed.

· Make sure a manager talks to every customer on green tag vehicles.

· Always maintain a professional appearance and code of conduct*.

· Attending all weekly manager meetings*.

· Foster a positive and collaborative work environment by providing training, coaching, and development opportunities to staff.

· Ensure every prospect is met and thanked by a manager.

· Maintain cleanliness and hygiene standards in designated areas as per company policies and procedures.

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· All other duties as assigned.

QUALIFICATIONS 

· Proven experience in automotive sales management, with a focus on used vehicles.

· Strong understanding of used car market dynamics, pricing strategies, and inventory management.

· Excellent leadership and management skills, with the ability to motivate and develop a high-performing sales team.

· Exceptional communication and interpersonal skills, with a customer-focused mindset.

· Knowledge of regulatory requirements and dealership policies related to used vehicle sales.

· Proficiency in inventory management systems and sales analytics tools.

· Ability to thrive in a fast-paced and dynamic work environment. 

· Valid driver's license and a clean driving record. 

GOALS AND EXPECTATIONS

· Source and purchase a minimum of 15 units each month from reliable suppliers.

· Ensure inventory levels are maintained at a supply of 60 days or less and prioritize the sale of aged units.

· Maintain a designated area for “Green-Tag” vehicles. Ensure they are detailed and presented to the best of ability.

· Maintain and promote CPO section on used Car Lot – Sell a minimum of 25 CPO Kias monthly 

· Maintain a front end PVR (trip pad) of $3000 or greater

· Attend Manheim Auction at least once a month, observing market conditions and vehicle pricing and trends. 

· Turn 85% monthly.

 · Ensure you are clocking in/out each day via Paylocity and taking lunch.

· Ensuring compliance with Federal Trade Commission regulations.

· Keep up to date with training (KPA, Wizer, etc.)

· Ensure compliance with dealership standards and performance metrics, adapting strategies as needed to meet fluctuating monthly targets for dealership, region, and national metric benchmarks.