POSITION SUMMARY

The Global Compliance Account Verification Specialist plays a critical role in ensuring the integrity of the company’s global business model and providing a necessary function to help the company withstand regulatory scrutiny through the implementation of verification processes and tactics designed to ensure a valid product-based business model while maintaining accuracy within LifeWave’s Brand Partner and customer databases.

Under the direction of a Global Compliance Specialist II and the Global Director of Compliance, the Global Compliance Account Verification Specialist is responsible for reviewing new and existing account details to ensure accuracy, integrity, and alignment with company requirements.  This role involves validating account information, identifying potential inconsistencies (e.g., duplicate records, incomplete or inaccurate details), and monitoring activity to maintain clean, accurate, and reliable data across the organization. 

The Global Compliance Verification Specialist is responsible for initiating and maintaining validation processes through dedicated resources and a streamlined approach to detect and addressing irregularities early on to navigate the complexities of a growing company and protect the company’s reputation and support sustainable field growth.

 The Global Compliance Verification Specialist works to help ensure LifeWave Brand Partners adhere to and engage in business practices that align with the company’s guidelines as well as those set by regulatory bodies. 

The Global Compliance Verification Specialist may be involved with reviewing and implementing LifeWave policies and procedures, internal and external materials, and facilitating proper communications. The Global Compliance Verification Specialist may also be assigned to assist in specific projects, programs, or tasks.

SUPERVISORY RESPONSIBILITIES 

This position has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate and verify accounts.

• Identify and flag duplicate or suspicious accounts for resolution.

• Coordinate with Compliance, Order Verification, IT, and Finance teams for verification resolutions.

• Collaborate with payment processors to escalate potential fraud.

• Implement and monitor standardized processes for the intake and secure storage of PII.

• Support international growth with verification protocols that meet global regulatory expectations

• Actively monitor and research business operations, activities, and behaviors of the LifeWave Brand Partners

• Manage and respond to incoming verification correspondence. 

• Review and validate new account registrations to ensure compliance with company policies.

• Verify addresses, phone numbers, and other contact information to protect company data.

• Utilize available resources to determine when policy violations have occurred and what corrective action is necessary. 

• Draft, send, and file verification notices, letters & internal documentation of verification matters. 

• Implement verification sanctions/decisions. 

• Draft correspondence and provide reports to company leadership as needed, specifically for sensitive or important situations. 

• Partner with Regional Compliance, Legal, and Customer Service teams to resolve account verification issues.

• Escalate high-risk or complex cases to Compliance management or appropriate internal stakeholders. 

• Performs all other duties as assigned by compliance leadership.

QUALIFICATIONS AND EXPERIENCE

• HS diploma or equivalent, minimum.

• 1-3 years of Network Marketing industry experience preferred. 1-2 years of compliance-specific related experience ideal.

• Strong project management skills. 

• Strong written and oral communication skills - emphasis on compliance terminology understanding and application. 

• Strong analytical, critical thinking, problem-solving, and research skills. 

• Ability to work cohesively and effectively with all departments and corporate personnel. 

• Ability to learn quickly and adapt to frequent changes while handling time-sensitive, high-pressure demand. 

• Strong knowledge of ethical business practices, regulatory procedures, and corporate policies 

• Proficient in handling and maintaining confidential information. 

• Proficient in navigating various platforms and internet channels for investigative and research information collection purposes. 

• Proficient in general computer programs (Word, Excel, etc.) and other common corporate systems.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

LifeWave will operate as an in-office organization, and all employees are required to work onsite in alignment with corporate policy. While performing the duties of this job, the employee is regularly required to work at a computer workstation and be mobile within the office. Occasional movement of up to 25 pounds may be required.

LifeWave is committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all. We embrace the principles of the Americans with Disabilities Act (ADA) and strive to provide reasonable accommodations to qualified individuals with disabilities.

In our pursuit of building a diverse and talented team, we encourage candidates of all abilities to apply for positions at LifeWave. If you require accommodation during the application or interview process, please inform our HR department, and we will work with you to ensure your needs are met.