Job Type
Full-time
Description
Position Overview:
At Fury Motors, we believe the service experience is just as important as the sale. The Lead Automotive Service Advisor plays a critical role in delivering that experience—serving as the bridge between our customers and our service team.
This position leads the service lane, drives performance, and supports the development of the advisor team while ensuring every customer interaction reflects our commitment to trust, transparency, and care.
The ideal candidate brings strong automotive knowledge, leadership capability, and a passion for creating a seamless, high-quality customer experience from check-in to vehicle pickup.
What You’ll Do:
Customer Experience & Service Sales
- Deliver an exceptional, relationship-driven customer experience from arrival through completion of service
- Greet customers promptly, actively listen to concerns, and perform thorough vehicle walk-arounds
- Clearly communicate recommended repairs and maintenance in a way customers understand and trust
- Identify service opportunities while maintaining a customer-first, consultative approach
- Build long-term relationships that drive repeat business and customer loyalty
Service Lane Leadership & Operations
- Lead and manage daily service drive operations to ensure efficient vehicle flow
- Coordinate scheduling, timelines, and communication between customers and technicians
- Monitor repair progress and proactively provide status updates
- Ensure vehicles are completed accurately, on time, and ready for delivery
Technical Communication
- Accurately document customer concerns and repair needs
- Translate technical diagnostics into clear, customer-friendly explanations
- Create detailed, accurate repair orders that support technician efficiency
Documentation & Accuracy
- Open, manage, and close repair orders with precision and efficiency
- Ensure all work is properly documented, authorized, and compliant
- Maintain accuracy in billing and alignment with manufacturer and dealership standards
Leadership & Team Development
- Serve as a mentor and leader to service advisors, supporting growth and performance
- Assist in onboarding and training new team members
- Step in to resolve escalated customer concerns with professionalism and care
- Support a positive, collaborative, and accountable team culture
Requirements
What You Bring
Experience
- 5+ years of automotive service advisor experience (or equivalent service department experience)
- Prior leadership, mentoring, or team support experience preferred
Skills
- Strong understanding of automotive repair and maintenance processes
- Excellent communication—both with customers and internal teams
- High level of organization and ability to manage multiple priorities
- Ability to thrive in a fast-paced dealership environment
- Experience with DMS or dealership/shop management software preferred
Who You Are
- Customer-first mindset with a commitment to delivering a high-quality experience
- Natural leader who enjoys coaching and supporting others
- Strong problem-solver who can navigate challenges with professionalism
- Sales-minded, with the ability to identify opportunities while building trust
- Calm, confident, and solutions-focused in high-pressure situations
Qualifications
- Valid driver’s license
- Background in automotive service, advising, or dealership operations
- Ability to read, interpret, and clearly explain technical repair information