JOB SUMMARY: The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.

SUPERVISOR: Scheduling Manager

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database. 
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information. 
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols. 
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system.
•  Requires predictable and consistent attendance. 

POSITION REQUIREMENTS:

EDUCATION: Must have a High School Diploma or equivalent.

EXPERIENCE: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus. 

SKILLS: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.

ABILITIES: Multitasking experience (example: ability to enter data while conducting customers calls). Ability to develop working relationships with internal and external customers.

OTHER: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting and computer use. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members. Normal but fast-paced work environment

#BackOffice4