Job Summary

The Medical Assistant provides direct patient care support and clinical assistance in a Patient-Centered Medical Home (PCMH) pediatric practice, working collaboratively with providers, nurses, and support staff to deliver comprehensive, coordinated care to children and adolescents.

Essential Duties & Responsibilities

Direct Patient Care

• Escort patients and families to exam rooms
• Obtain vital signs (height, weight, BMI, temperature, blood pressure, pulse, respirations)
• Document chief complaints and basic medical history
• Prepare patients for examinations and procedures
• Assist providers during examinations and minor procedures
• Provide post-visit instructions and discharge education

Clinical Support & Procedures

• Administer routine immunizations per provider orders and state protocols
• Perform vision and hearing screenings
• Assist with basic laboratory procedures and specimen collection
• Perform strep tests, flu tests, and other point-of-care testing
• Maintain accurate immunization records and VFC program compliance

Documentation & Electronic Health Records

• Accurately document patient encounters in Office Practicum EHR system
• Prepare charts and organize workflow for provider efficiency
• Maintain compliance with documentation standards and HIPAA requirements
• Complete assigned clinical tasks 

Medication Management

• Document medication histories and allergies
• Document preferred pharmacy
• Assist with prior authorization requests and pharmacy communications

Administrative Clinical Support

• Prepare and organize medical records for visits
• Support billing activities with accurate procedure and diagnosis coding

Other Information

Working Conditions

• Medical office environment with exposure to infectious diseases
• Fast-paced clinical setting with frequent interruptions
• Occasional overtime during busy periods or staff shortages

Schedule & Compensation

• Full-time position: Monday-Friday, 8:00 AM - 5:00 PM
• Occasional Saturday morning coverage required
• Competitive hourly wage based on experience and certification
• Comprehensive benefits package including health insurance
• Paid time off and holidays 

Key Performance Indicators

• Patient satisfaction scores
• Documentation accuracy and timeliness
• Team collaboration and communication effectiveness
• Adherence to clinical protocols and safety standards

Reporting Structure

Reports to: Clinic Administrator and Lead Nurse

Growth Opportunities

• Cross-training in specialized clinical areas
• Participation in quality improvement initiatives

Education & Certification

• Graduate of accredited Medical Assistant program OR
• Equivalent combination of education and healthcare experience
• Current CPR certification required (Can be obtained after employment)
• CMA (AAMA) or RMA certification preferred
• Current immunizations 

Experience & Skills

• 1+ years medical assistant experience in pediatric or family practice preferred
• Experience with electronic health records 
• Knowledge of pediatric immunization schedules and VFC program
• Strong computer skills and attention to detail

Clinical Competencies

• Proficient in vital sign measurement for all pediatric age groups
• Knowledge of pediatric growth and development
• Understanding of infection control and safety protocols
• Ability to perform basic laboratory procedures
• Experience with immunization administration and documentation

Personal Attributes

• Excellent communication skills with children, adolescents, and families
• Professional demeanor and appearance
• Ability to work effectively in team environment
• Strong organizational and multitasking abilities
• Patience and empathy when working with pediatric patients
• Flexibility to adapt to changing priorities and workflows

Physical Requirements

· The ability to pick-up/hold infants and appropriately restrain older children

· The ability to tolerate extensive walking, standing, bending, and reaching

· The ability to carry a laptop and other hand-held medical equipment

· The ability to safely use a step stool

· The ability to speak and hear clearly on the telephone

· The ability to sit at a computer and clearly visualize the screen

· The ability to complete legible documentation on medical documents