A Residential Building Concierge is responsible for providing a professional, welcoming front-desk presence and supporting the safety, service, and day-to-day operations of a residential property. This role serves as a primary point of contact for residents, guests, deliveries, and vendors, helping ensure a secure, clean, and well-managed building environment.

Location: 140 Boardwalk Boulevard, Long Beach, NY 11561

Key Responsibilities

• Greet residents and visitors; provide courteous assistance and information while maintaining a calm, professional demeanor.
• Monitor and control building access in accordance with property procedures (sign-in, ID verification, visitor/vendor authorization, key/fob control).
• Receive, log, and coordinate deliveries, packages, and service requests; notify residents per building policy.
• Answer phones, intercoms, and email/messages (as applicable); route inquiries to management, maintenance, or security.
• Observe and report suspicious activity, safety hazards, and policy violations; escalate incidents promptly to management and/or emergency services.
• Conduct routine lobby/amenity walkthroughs; help maintain orderly, clean, and presentable common areas (light tidying as needed).
• Coordinate with building staff and vendors (maintenance, cleaners, movers) to support smooth daily operations.
• Maintain accurate logs and records (visitor logs, package logs, incident reports, work orders, keys) using paper and/or building software.
• Enforce move-in/move-out procedures and amenity rules; communicate expectations clearly and respectfully.
• Support emergency preparedness activities (fire alarm response, building notifications) according to established protocols.

• High school diploma or equivalent required.
• 1+ year of customer service, hospitality, front desk, security, or residential building experience preferred.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong communication skills (verbal and written) and a resident-service mindset.
• Basic computer skills (email, data entry, package tracking systems) preferred.
• Ability to remain attentive and professional during quiet periods and high-traffic times.
• PR/First Aid certification a plus (or willingness to obtain if required).
• Ability to pass a background check.
• Reliable attendance and punctuality; availability to work the scheduled shifts.

Knowledge & Skills

• Excellent customer service and interpersonal skills; able to interact effectively with diverse residents and guests.
• Conflict de-escalation and problem-solving skills.
• Attention to detail and strong situational awareness.
• Time management and ability to prioritize tasks in a fast-paced environment.
• Professional appearance and dependable attendance.
• Ability to follow written procedures and complete incident/documentation accurately.
• Knowledge of building safety practices and emergency response protocols (training typically provided).

Physical Requirements & Working Conditions

• Ability to sit, stand, and walk for extended periods.
• Ability to lift and carry up to approximately 25 lbs (e.g., small packages) as needed.
• Ability to communicate clearly in person and via phone/intercom.
• Work is primarily indoors at the front desk/lobby; may include occasional outdoor checks at entrances as required.

Schedule

• Monday: 7:00 AM – 3:30 PM
• Tuesday: 7:00 AM – 3:30 PM
• Saturday: 3:00 PM – 11:30 PM
• Sunday: 3:00 PM – 11:30 PM

Work Environment & Expectations

This position is primarily based at the front desk/lobby and requires ongoing interaction with residents, guests, and vendors. The Concierge is expected to maintain professionalism, discretion, and a customer-service mindset while following building policies and procedures.