Full Circle Electronics US, LLC specializes in helping customers with IT asset disposition and recovery. Through one of ISO Certified locations, we help clients protect their sensitive data and document that all relevant security, environmental, and industry regulations have been met. We provide end-to-end electronics recycling solutions for scalable asset decommissioning.

Job Summary:

The Customer Service Specialist will support both customer-facing and data management functions, ensuring accuracy, efficiency, and a high level of service. Professionalism and consistent adherence to workplace policies, regulations and safety are essential. Proficiency with computers, ERP systems, and online web interfaces is required.  Hybrid Role with in-office requirement 3 days a week. 

Key responsibilities include:

· Accurately enter, update, and maintain customer data received through multiple channels.

· Communicate professionally with customers, vendors, and team members to resolve inquiries and requests. 

· Review data for errors, inconsistencies, or missing information and make necessary corrections.

· Analyze freight data from both internal and external sources to identify trends, monitor transportation costs, and prepare monthly reports. This includes tracking freight carriers and resolving overcharge issues. 

· Reporting: Prepare various reports, including monthly Key Performance Indicator (KPI) reports, to assess the performance of freight operations and identify areas for improvement.  

· Carrier Management: Maintain a list of approved carriers and route guides and develop strong relationships with carriers and internal teams to facilitate smooth operations. 

· Analyze freight processes and recommend improvements to enhance transportation and warehouse operations. This may involve implementing new systems or procedures to optimize efficiency. 

· Provide ongoing support for customer portals and assist with related inquiries.

· Assist in resolving any claims or issues related to shipments.

· Perform additional duties as assigned to support team and organizational needs.

Required Qualifications

· Proven experience in data entry, customer service, or a related administrative role

· Strong customer service skills with the ability to communicate clearly and professionally.

· Advanced proficiency in Microsoft Excel, including: 

Pivot tables

     - Advanced formulas and functions (e.g., VLOOKUP/XLOOKUP, IF statements)

     - Data validation and formatting

     - Report creation and data analysis 

· Basic understanding of databases and data management concepts

· Working knowledge of computer hardware and peripheral devices

· Exceptional attention to detail and strong organizational skills

· Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Work Environment

This role is based in a professional office setting. The position involves sitting for extended periods and working at a computer using standard office equipment. The work environment is fast-paced and requires regular communication with team members and customers by phone, email, and online systems. The role may require managing multiple tasks while meeting deadlines during standard business hours. Hybrid Role with in-office requirement 3 days a week.