Location: Camp Springs, MD & Authorized Telework (Hybrid)

Position Summary:

The Program Management SME provides master-level program oversight and executive-level consulting support to USCIS's Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER). This position serves as the primary point of contact between the contractor team and USCIS leadership, and is responsible for the full lifecycle of program management activities including financial management, staffing, scheduling, risk management, and performance reporting. The SME brings deep expertise in the U.S. immigration ecosystem and demonstrated experience with DHS systems used for identity management and immigration status verification.

Responsibilities:

• Lead cross-functional collaboration across VER, FOD, USCIS, DHS, and external immigration enterprise partners (SSA, DOL, DOS, and state/local agencies).
• Serve as the primary contractor representative and executive point of contact for USCIS leadership and the Contracting Officer.
• Oversee financial management, resource allocation, staffing, and budget tracking across all BPIMSS task areas.
• Develop and maintain strategic roadmaps and implementation plans encompassing people, process, and technology efforts aligned to USCIS Agile and program management frameworks.
• Facilitate and scale Agile methodologies across VER and FOD, establishing governance artifacts including RACI charts, project charters, and gate review documentation.
• Conduct technology assessments and provide actionable recommendations for IT enhancements, including emerging technologies such as artificial intelligence (AI).
• Lead development of business requirement documentation including process flow diagrams, use cases, and functional specifications in support of USCIS IT development initiatives.
• Provide governance support through regular project health assessments, risk identification, and mitigation strategy recommendations.
• Oversee end-to-end project execution including testing, integration, deployment, and post-deployment evaluation.
• Support successful implementation of Presidential Executive Orders (EOs) 14218 and 14161 and SAVE (Systematic Alien Verification for Entitlements) program optimization.
• Performs other related duties as assigned

Essential skills and experience:

• Master's Degree in Business Administration, Public Administration, Information Technology, or related field.
• Minimum 10 years of progressive experience in program and project management.
• At least 5 years managing large-scale, complex federal programs or initiatives.
• Minimum 5 years of experience focused on immigration policy and the federal immigration ecosystem.
• Familiarity with DHS systems used for identity management and immigration status verification (e.g., SAVE, E-Verify).
• Demonstrated experience leading cross-functional teams and managing competing priorities at the executive level.
• Experience with Agile methodologies, program planning, risk management, and performance reporting.
• Strong communication and stakeholder engagement skills at the senior executive level.

Required Qualifications:

• Master's Degree in Business Administration, Public Administration, Information Technology, or related field
• Minimum 10 years of progressive experience in program and project management
• At least 5 years managing large-scale, complex federal programs or initiatives
• Minimum 5 years of experience focused on immigration policy and the federal immigration ecosystem
• Familiarity with DHS systems used for identity management and immigration status verification (e.g., SAVE, E-Verify)
• Demonstrated experience leading cross-functional teams and managing competing priorities at the executive level
• Experience with Agile methodologies, program planning, risk management, and performance reporting
• Strong communication and stakeholder engagement skills at the senior executive level
• Consistent attention to details with the ability to identify discrepancies
• Ability to organize necessary resources, including people, tools and time to meet tight deadlines, achieve desired results
• Working knowledge of Quickbooks, Unanet, or accounting software system preferred
• Ability to prioritize and handle project meeting deadlines

Required Certifications (One or More):

• Project Management Professional (PMP) – PMI
• Program Management Professional (PgMP) – PMI
• Agile Certified Practitioner (PMI-ACP) or equivalent Agile certification
• SAFe (Scaled Agile Framework) certification

Preferred Qualifications:

• Experience supporting USCIS Verification Division (VER) or Field Operations Directorate (FOD).
• Familiarity with USCIS Agile Program Management Framework.
• Prior experience with OASIS+ or similar IDIQ vehicle contract management.
• Experience supporting DHS immigration policy implementation including EO compliance.

Physical Demands: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable people with disabilities to perform the described essential functions of the job.

•  Physical demands: While performing the duties of job, employee is required to stand; walk; sit; use hands to fingers, handle or feel objects; reach with hands and arms; talk and hear; type/use computer and phone. Prolonged Sedentary work that primarily involves sitting/standing. Light work that includes moving objects up to 40 pounds.
•  Non-Physical demands: Frequently requires performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exacting work. Occasionally requires time pressures, emergency situations, and frequent change of tasks. Rarely requires irregular schedule/overtime and noisy/distracting environment.
•  Work environment: Generally, an office-type position. The noise level in the work environment is usually quiet in office settings and moderate in other situations. This is primarily a work-from-home position, with some travel to Corporate Office area as needed. Requires eligibility to work in the US and may require a background investigation or security clearance.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Email hr@qedei.com if you would like to request an accommodation.