JOB TITLE: Head Teller
DEPARTMENT: Retail Banking
REPORTS TO: Retail Banking Manager
HOURS: Full time including 1-2 Saturdays a month
FLSA STATUS: Non-Exempt
Pay: $27.00 - $35.00
POSITION SUMMARY: Oversees all Teller operations at assigned branch(s) including scheduling, supervising, and providing work direction to Tellers to assure customers are provided with accurate information and courteous, efficient service. Responsible for bank vault and cash funds.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Ensures that all Tellers are consistently meeting customer service procedures/standards. Holds Tellers accountable for these expectations on an ongoing basis. Responsible for new teller training including follow up once training is complete.
- Supervises and schedules teller operations to assure sufficient staff during Bank's service hours. Supervise, complete performance, and salary reviews for teller staff, including hiring and termination recommendations. Assists tellers in reconciling errors as needed.
- Maintains a teller drawer and rotates vault duties with other staff. Is accurate in balancing cash and teller reporting.
- Assists Retail Banking Manager with updating and developing policies, manuals and disseminates new/revised policies and procedures relative to teller operations to staff.
- Communicates effectively with supervisor, manager, and co-workers. Follows through with all communications in a timely manner.
- Effectively convey existing bank goals and encourage staff to sell banking products beneficial to the customer, including personal and bank money orders, cash advances, VISA gift cards, savings bonds, etc. Encourage staff to cross sell and/or refer to appropriate personnel.
OTHER KEY PERFORMANCE MEASURES:
1. Provides specific performance feedback, positive and corrective, as soon as possible after the event and formally at least once a year. Deals firmly and promptly with performance problems and employee relation issues.
2. Other duties as assigned.
Education
- High school diploma or general education degree
- Associates degree preferred
Experience
- 4-5 years related cash handling experience and/or training
- Or equivalent combination of education and experience
- Preferred supervisory experience
Other Skills/Characteristics
- Ability to lead, coach, develop, and train tellers
- Professional, effective verbal communication skills
- Ability to deliver “above average” customer service
- Effective problem solving and decision-making skills
- Ability to multi-task and organize priorities
- Maintains confidentiality
- Maintains high level of focus and accuracy
Performance Measures
- Balancing Record
- Quality of Customer Service
- Referrals of additional products/services based on customer profile and customer need.
- Compliance with all regulations related to job duties.
- Employee Management
Working Conditions
- Noise level in the area is usually moderate
- Ability to lift coin/cash weighing up to 50 pounds
- This position does not offer work from home opportunities
Benefits
Competitive benefits package including comprehensive health insurance, dental coverage, 401(k) with company matching, quarterly and annually incentive opportunities, ESOP Plan, paid time off (PTO), paid holidays, flexible work arrangements, professional development opportunities, and more.
Northeast Bank welcomes people of all races, religions, genders, physical abilities, backgrounds, etc. Our goal is to support all members of our community, whether they are customers or employees. Our employees have a sense of belonging due to the relationship building we do among our employees. We value each employee as an individual.
Northeast Bank is an Affirmative Action/Equal Opportunity/Vets/Disability Employer