The Regional Service Director will have responsibility for providing leadership to a geographic network or branches within a region. The primary focus of this role is to ensure that branches deliver outstanding customer service and achieve growth and profitability objectives. The Regional Service Director has a strategic focus of delivering operational excellence and supporting the sales efforts of the company and leading the hiring and development of outstanding branch talent. 

General Responsibilities:

• Ensure that all branches within the sub-region meet or exceed established financial and operational goals.
• Lead efforts to drive outstanding customer service and operational excellence.
• Assess and attract superior talent with a focus on continuous people development and recruiting.
• Provide coaching and performance feedback to branch leadership and continuously develop outstanding talent.
• Implement a world-class safety culture which ensures associate responsibility and accountability.
• Drive the execution of the strategic plan within the sub-region partnering with supply chain, pricing and other functions. 
• Drive a culture of accountability and the implementation of strategic actions for customer service and operational excellence.
• Ensure that we are effectively managing costs and continuously aligning our spending to business performance.
• Lead with data and analytics. Utilize our tools and reporting to drive well-supported decision-making.
• Create divisional budgets and recommend needed capex spending.
• Ensure the effective integration of new acquisitions and greenfield locations within the division.
• Effectively interface with senior leadership and ownership partners as required to report on plans and progress.

Education & Experience:

• Bachelor’s degree in business or related discipline or the equivalent preferred
• 10 years of experience in industrial distribution with an emphasis on field and branch leadership.
• Experience driving customer service and operational excellence
• Demonstrated P&L leadership experience
• Experience leading, developing, and coaching leaders; demonstrated success at attracting outstanding talent.
• Demonstrated ability to lead work independently & cross functionally throughout an organization
• Demonstrated ability to effectively partner with other business leaders including Sales, Finance, Sourcing, Marketing, Pricing, Human Resources etc.
• Demonstrated ability to resolve complex problems positively and professionally
• Strong history of a customer-focused and commercial mindset and experience.
• Ability to interface at a senior and board level and to interact effectively at all levels of the organization.

Competencies: 

• Demonstrated leadership skills and the ability to lead both directly and through influence.
• Excellent people leadership skills, with a demonstrated ability to assess and develop high performing talent. 
• Strong performance management skills. Ability to set clear goals and provide regular feedback.
• Demonstrated ability to drive positive change and cultural transformation
• Strong integration skills and the ability to connect people and organizations
• High drive for results, discipline in execution, and sense of urgency. 
• Self-motivated with the ability to be effective in a fast-paced, dynamic, and changing organization and manage through complexity.
• Strong passion and energy for growth and success of both the individual and the company.
• Outstanding ability to drive positive change and cultural transformation.
• Excellent verbal and written communication skills.
• Process focus and mindset. Ability to utilize a structured process to drive results.
• Ability to us data analytics tools for tracking performance metrics, forecasting, and making data-driven decisions.
• Servant leadership, culture driven, growth mindset and integrity oriented; Accountable and adaptable
• Strong industry and market knowledge