SUMMARY
The Service Support Coordinator will be assisting all branches with billing, dispatching and special projects. They will be covering different positions depending on the needs at that time. This position is very fast paced, and will require the ability to multitask, while maintaining composure and excellent customer service.
JOB DESCRIPTION
Assist all branches in billing work orders
Assist in taking service calls and dispatching for any branch when needed
Posting technician time
Set up new PM contracts in NDS (company operating system) when needed
Assist in typing up quotes or the follow up process
Assist in obtaining P.O. numbers for customers for processing invoices
Work with technicians on outstanding WIPs
Work with CSS and Service Managers on quarterly PM rate changes and making the changes in the system
Work with Service Managers on territory changes and make needed changes in the system
Assist in covering vacations or leaves for all locations when able
SKILLS/RESPONSIBILITIES
Intermediate computer and typing skills
Professional demeanor at all times
Must be proficient in Microsoft Office suite
Prefer experience with NDS software
Must have superior customer service skills
WORK EXPERIENCE REQUIREMENTS
Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
Minimum – High School Diploma; College Degree Preferred
WORK CONDITIONS/PHYSICAL DEMANDS
This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace