ESSENTIAL FUNCTIONS:

• Maintain a friendly and professional environment of member service as priority one.
• Provide a high level of service to prospective and current members in person, by telephone and via email.
• Conduct Cause Driven tours for potential new members using a consultative approach, determining needs and offering solutions.
• Execute the process for Staff onboarding.
• Prepare and maintain accurate membership accounts, assist the Membership Director with membership changes, holds and cancellations.
• Communicate effectively with all members, build and maintain relationships with the community, businesses, and organizations.
• Ensure that staff understands and complies with all personnel and other policies.
• Assist the Membership Director with staff scheduling and coverage.
• As a member of the leadership staff, share responsibility for the administration of success for the overall Branch performance and help maintain a positive image for the YMCA.
• Assist in organizing membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing and promotional items for community.
• Serve as leader on duty in absence as director to ensure building safety and child protection by completing the hourly quick check. Troubleshoot member issues as needed. 
• Participate in, support the Annual Campaign, and play a leadership role in the campaign efforts.
• Participate in workshops, trainings and seminars that will enhance professional growth.
• Carry out aspects of the current strategic plan applicable to position.
• Participate in required Branch and Association-wide activities and events.
• Participate on staff committees and quality teams as requested or necessary.
• Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility.
• Perform other job-related duties.

Qualifications/Requirements: 

• BA/BS in Management, Marketing, Communications or related field or equivalent experience.
• Minimum of 4 years of related experience in membership/customer service, sales and/or marketing.
• Experience in staff supervision and leadership.
• Knowledge of Membership practices and quality program development.
• Excellent financial skills and ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders in an effort to develop membership growth.
• Ability to maintain professionalism and confidentiality at all times

Benefits: 

We offer a competitive compensation and benefits package, which includes medical, prescription, dental, and vision coverage. We also offer generous paid time off (PTO), paid sick leave, paid holidays, a legal plan, long-term disability, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities. Full-time employees may be eligible for the Public Service Loan Forgiveness (PSLF) program.