Position Summary 

The Business Development Representative (BDR) is responsible for maintaining, growing, and enhancing customer relationships after initial onboarding. This role focuses on ensuring exceptional service levels, accurate  and competitive pricing, and strategic communication between customers,  the sales team, and operations. BDRs act as the central liaison for  customer satisfaction, profitability, and execution within their  assigned accounts. 

Key Responsibilities 

Customer Relationship Management and Communication 

• Serve as the primary point of contact for all assigned customer accounts.
• Foster long-term relationships through proactive communication and value-added support.
• Conduct regular reviews to identify trends, opportunities for growth, and areas for improvement.
• Coordinate with Sales to ensure seamless handoffs and consistent customer experience throughout the lifecycle of each account. 

• Address problems quickly and professionally, coordinating with appropriate teams for timely solutions. 

Quoting and Pricing Strategy 

• Develop and submit timely, competitive, and profitable quotes for customer shipments.
• Ensure pricing decisions align with company objectives and margin goals.
• Analyze quoting performance trends to improve quoting accuracy and win rates.
• Collaborate with internal stakeholders to refine strategies that drive customer retention and profitability. 

Operational Oversight and Cross Functional Collaboration 

• Monitor the execution of customer freight through close collaboration with the Operations team.
• Ensure all shipment information is accurate, complete, and shared promptly during handoffs.
• Hold Operations accountable for maintaining service quality, communication standards, and data accuracy.
• Escalate recurring issues or service failures to management as needed. 

• Work with management and other BDRs to balance workloads and share best practices.
• Support peers and provide coverage when needed to ensure consistent customer support. 

• Partner with Sales during new customer onboarding to ensure a smooth transition. 

Business Analysis and Performance Management 

• Review account performance through internal reporting tools and meetings.
• Participate in quarterly business reviews (QBRs) to evaluate account health, margin performance, and service levels.
• Identify opportunities to optimize customer profitability through improved processes or strategic adjustments.
• Maintain organized and accurate customer records in all systems to support visibility and accountability. 

Performance Expectations 

• Maintain high standards of customer satisfaction and service reliability.
• Demonstrate ownership of account performance through proactive engagement and data-driven decision-making.
• Uphold company standards for quoting accuracy, communication, and operational excellence.
• Actively participate in ongoing improvement efforts, system updates, and training sessions. 

Prior experience preferred but not required.