JOB PURPOSE: To facilitate patient flow through the Emergency Department and aid in ensuring an accurate & complete medical record for each patient.

JOB FUNCTIONS:

• Assists the medical provider by accompanying medical provider during the medical history-taking and exam of patient; records details of medical history and medical exam into the patient’s medical record; and coordinates departmental resources regarding tests, orders, radiology and results.
• Tracks the orders for each patient, records results and notifies medical provider of results as it arrives.

Knowledge:

• Working knowledge or ability to learn medical terminology, accepted abbreviations, and medical office procedures.
• Recognition of physical exam process and ability to record exam details in medical record

Skills:

• Skill in organizational matters, including time management, prioritization, multitasking, and problem solving.
• Legible handwriting and ability to accurately record information.
• Computer proficiency and ability to quickly learn new software applications.
• Organizational skills with focus on tracking patient care and improving patient flow.

Abilities:

• Ability to type using word-processing software. Able to learn/use other computer programs including e-mail, Internet, EPIC for electronic medical records.
• Ability to read, understand and follow oral and written instructions.
• Excellent communication skills and the ability to coordinate and cooperate with multiple members of the healthcare team.
• Ability to establish and maintain effective/professional working relationships with patients, physicians and other clinical staff, and the public.
• Professional demeanor and recognition of privacy considerations for patients and families

Equipment Operated:

• Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.

Work Environment:

• Medical exam/treatment rooms in a hospital emergency room setting.
• Controlled lighting, acoustics, air quality, and temperature settings.
• Environmental hazards may be unpredictable including exposure to communicable diseases and biohazards.

Physical Requirements:

• Involves standing and walking approximately 80 percent of the day, sitting the remainder. Some bending, stooping, and lifting up to 15 pounds.
• Repetitive motion work with keyboards and physical writing.

Special Demands:

• Flexibility in scheduling.
• Ability to cope within the high-pressure environment of the Emergency Department.