Purpose / Overview of Position:

As the General Manager, you will work closely with the Administrative Leadership of Ponderosa Hotels, department leaders, while ensuring high team engagement to achieve high standards of service. This is a key leadership role that requires building and leading a high-functioning team in a proactive manner to meet and exceed guest expectations and operational goals. The Hotel General Manager must possess the motivation and capability to support the busy operations of our hotel, ensuring exceptional guest experiences and smooth internal processes while exemplifying our company values of Excellence, Integrity, Trust, Respect and Fun.

As a leader in our organization, the General Manager is counted on to learn and effectively model our four Leadership Principals; Management, Vision, Communication and Growth/Learning to consistently drive the success of the team and organization.

Primary Job Duties and Responsibilities: 

• Operational Management: 
• Provide the strategic direction and oversee all hotel departments, including front office, housekeeping, food and beverage, maintenance, and sales & marketing.
• Set direction for daily operations to ensure exceptional guest service and smooth hotel functioning.
• Drive financial performance by managing budgets, forecasting revenue, controlling costs, and maximizing profitability.
• Monitor daily operational performance and resolve any issues promptly to ensure smooth service delivery. 
• Ensure staff are familiar with and participate in hotel brand service programs/standards. 
• Collaborate with the sales and marketing team regarding group blocks, direct bill, events as well as ways to attract new business and retain loyal guests.
• Maintain thorough knowledge of and ensure hotel brand standards, initiatives and property improvement plans are met and exceeded. 
• Team Leadership: 
• Establish and oversee organizational hiring practices to source and select top talent. 
• Select and develop leaders, ensuring high performance and employee satisfaction by developing trusting and effective relationships; consistently modeling our company values and leadership principals.
• Establish, communicate and consistently monitor department leader performance expectations and standards, routinely providing feedback. 
• Foster a positive and collaborative team culture to maintain a high level of staff morale and guest service standards.
• Lead regular team meetings and daily huddles to reinforce goals and celebrate individual and team excellence. 
• Oversees timely staff coaching and discipline according to policy. 
• Guest Relations: 
• Create a guest-oriented culture by modeling and equipping leaders and staff with appropriate tools and expectations. 
• Monitor guest feedback and take proactive steps to improve satisfaction and resolve issues promptly.
• Regularly interact with guest to solicit feedback and address any service opportunities. 
• Make guest service improvements as needed and celebrate successes.
• Respond appropriately and timely to any hotel brand generated guest comments
• Financial Oversight:
• Forecast, budget, monitor and report on the fiscal results for the hotel. 
• Oversee all accounting functions, including, but not limited to, A/P, A/R, petty cash, payroll and ordering procedures. 
• Maximize revenue through Yield Management and inventory control systems. 
• Monitor revenue generation and operational expenses to maximize profitability. 
• Prepare financial reports for management on hotel performance, guest satisfaction and fiscal performance. 
• Health and Safety:
• Ensure the hotel complies with all Federal, state and local health and safety regulations (food handling, OSHA, etc.)  
• Promote a safe environment for both guests and staff through regular safety audits and training programs.
• Administrative Support:
• Ensure the recruitment, hiring, and onboarding of new employees supports the achievement of hotel strategies and goals. 
• Oversee schedules, inventory, and supplier relationships to ensure efficient operations. 
• Monitor property maintenance and ensure hotel is clean, safe and well-maintained. 
• Secondary Duties: 
• Provide regional oversight at other hotel properties or other Ponderosa ventures as needed.  
• Assist with marketing events and activities as requested.
• Perform other duties as assigned. 

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration or related field preferred. 
• Proven experience as a General Manager or in a senior hotel leadership role (minimum 3-5 years preferred).
• Strong knowledge of hospitality operations, financials, and industry best practices.
• Proven results in driving financial results and high guest satisfaction
• Exceptional leadership, organizational, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management software (e.g., FOSSE, MGS or similar) and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Demands:

• The General Manager will be required to;
• Stand/sit and move for extended periods, and occasionally lift heavy objects as needed.
• View a computer monitor