Are you looking for a new opportunity into the new year? Do you have experience managing multiple sites in the Dental Industry? We are looking for an experienced, bright and growth-minded Operations Manager to join our team on a full-time basis
Do you have an entrepreneurial spirit who loves a challenge? Do you enjoy “scaling up” systems and programs to ensure sustainable success?
We have an exciting opportunity for someone who wants to grow and scale an established brand. Apply today to be part of a growing team that delivers exciting growth and exceptional dental experiences.
What You’ll Do
Lead, manage and grow 3-4 dental and implant centers located in the Denver metro area by coaching, training and developing a team of Office Managers. You will direct all business and non-clinical decisions, while building strategic relationships with dentists and team members. The Operations Manager will report directly to our Regional Director and work closely to ensure each practice delivers an exceptional customer experience, while meeting and driving financial results.
How You’ll Do It
Office operations management - Provide leadership and be present at each office a minimum of 3 hours per week. Coach, train, mentor and partner with office managers, treatment consultants, clinical team and dentists to implement best practices, optimize scheduling, provide exceptional customer experience and meet financial goals.
Leadership - You are the “one source of truth” for all non-clinical processes and producers conducted within these offices. Your leadership will foster the team spirit, build morale, and ensure office and brand connectivity. You will identify and grow Office Managers and be responsible for recruiting and onboarding new talent both clinical and non-clinical.
Customer Experience leadership - Train and coach team members to meet the standards outlined in Peak’s exclusive training system. Achieve NPS goals and assist team members in navigating patient complaints and resolution. Ensure reputation management compliance through an online platform.
Profit & Loss responsibility, reporting, budget management - Lead and manage to defined KPI’s to meet revenue goals. Develop and manage the annual budget. Implement and ensure adherence to insurance, cash management, and accounting procedures.
2+ years in Dental Management with cosmetic/oral surgery experience and multi-site experience