Background

The Store Manager manages the activities required to accomplish the store’s goals and sales objectives, operate within budget, and follow loss prevention and merchandising guidelines. The Store Manager leads, directs and motivates the SVdP employees and volunteers to work together to provide excellent customer service for the achievement of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Store Business and SVdP Organizational Responsibilities:

• Assists with implementation of business strategies to maximize opportunities that generate additional store sales/volume and eliminate inventory shortage

Financial Responsibilities:

• Monitors daily store sales, analyzes business reports to identify inventory problems and reports any areas of concern to Director of Stores
• Completes operation assessments to protect company assets
• Processes payroll and payroll adjustments accurately and timely
• Assists with forecasting and planning of store’s budget and monitors the store’s operating budgets
• Implements price changes

Store Management Responsibilities:

• Assists with implementation of marketing and merchandising strategies for increasing sales and donations
• Ensures compliance with Loss Prevention practices
• Ensures compliance with Organizational Safety practices
• Implements product transfers
• Utilizes donated merchandise for best revenue return and maximized dollars for SVDP through sales or recycling
• Controls workflow through successful planning and delegation, such as directing merchandising presentation, restocking and recovery to maximize productivity
• Oversees and maintains store’s organization and appearance through visual merchandising and product placement, and cleanliness
• Other duties as assigned or as needed; i.e. cashier, stocker, receiver etc.
• Completes purchase orders for store supplies
• Must be able to work a flexible schedule

Staff Management:

• Hires, trains and evaluates store employees for optimum operation of a profitable, service oriented thrift store in accordance with all governmental regulations and policies established by Board of Directors
• Counsels, coaches and disciplines staff by following SVdP policy for Performance Improvement to comply with policies set forth by Board of Directors for SVdP and immediately reporting of these violations to Director of HR
• Discusses employment termination with HR prior to taking action
• Maintains a computer “volunteer database program” to draw upon those resources to achieve daily, weekly, monthly and yearly SVdP objectives and goals for processing donated items, stocking, rotating merchandise, cleaning, etc.
• Role model and driving force who sets standards for customer service consistent with SVdP values

EDUCATION, CERTIFICATIONS AND EXPERIENCE

• 5 or more years’ experience and/or training that included direct supervision and retail management
• Non-profit experience preferred
• Knowledge of:

SKILLS AND ABILITIES REQUIREMENTS

Knowledge of:

• MS Office (Word, Excel, Outlook)
• Retail and merchandising management
• Quickbooks POS preferred
• Paylocity HRIS preferred

Ability to:

• Communicate well, orally and in writing
• Inspire and lead others toward a common vision and purpose
• Keep employee motivated to accomplish store goals
• Train others
• Analyze all aspects of the business (e.g., P&L, Employee performance, customer behavior)

Skill in:

• Time management
• Efficient and effective decision-making
• Customer service
• Conflict resolution