Job Title: Supervising Manager of Community Association Services
Reports To: Director of Community Association Services
Department: Community Association Management
Exemption Status: Exempt/Salary $60,000-$70,000
This position is set to career path into the Associate Director of Community Association Services position with additional experience gained at Hammersmith®.
Summary: Together with theDirector of Community Association Services, this position is responsible for creating solid Board of Director (BOD) relationships so that long term relationships are developed, and the Board Members highly recommend Hammersmith® services to other communities. The purpose of the Supervising Manager is to advise and assist Community Association Managers in the operation and management of the assigned clients. The Supervising Manager is responsible for reviewing work product and other documents created by the Manager to ensure accuracy, consistency, appropriate content, and quality standards. This position also assists in maximizing participation in Hammersmith® Programs as client resources.
Essential Duties and Responsibilities:
Meeting attendance with reporting managers to provide evaluation and enhance client relationships.
Hosting Board Orientations for clients assigned in reporting line.
Communicating current issues for the clients within your supervision portfolio to the supervising Director/Vice President.
Assisting with de-escalations of clients as necessary.
Ensuring contractual obligations are met by the company.
Participating in client surveys and follow-up on expressed concerns or accolades.
Managing assigned client accounts per the Community Association Manager job description.
Task Forcing additional client accounts when necessary
Onboard new clients when necessary.
Offboard terminated clients as necessary.
Maximize Participation in Hammersmith® Programs
Must fully understand the programs and their benefits.
Must have the knowledge and ability to teach and educate about Hammersmith® Programs.
Create excitement about the programs available.
Communicate Hammersmith® programs to BODs.
Enlist/include the support of “Program-Experts” support in communicating Hammersmith® programs.
Continuously improve/develop programs.
Provide constant feedback to business partners.
Address and resolve any issues/concerns related to Hammersmith® programs.
Operational, administrative and financial coordination and success of your Manager team
Responsible for the effectiveness of your team’s activities.
Responsible for the renewal contract process for each client including generating and presenting it, receiving, reviewing and approving contract renewal forms from Managers and making sure all contracts are signed and placed in Hammersmith® designated contract files.
Work with department heads as it relates to:
Evaluation/observation of employees within the office.
Budget development and achievement.
Maintain sound relationships with vendors, and other business partners, etc.
Identify vendor concerns.
Educate new and existing direct reports and other employees as it relates to what our Mission Statement, Core Values and Our Shared Commitment Statement represent, understanding that these are the cornerstones of our company and that our Corporate Culture is the “way we do business.”
Be a good steward of the company culture, and lead by example.
Address issues as they arise.
Must possess personal values that are in alignment with those of the company: Excellence, Partnership, Professionalism, Integrity and Life Balance.
Coordinate and lead team building exercises/programs.
Continuously promote and use to resolve issues.
Provides guidance to the Community Association Managers and other Community Association staff.
Ensure that staff members are in compliance with all company policies per the Hammersmith® Employee Handbook.
Coach and mentor staff to achieve performance goals.
Provide recruiting requests to Human Resources for available positions within the department; interview and hire employees.
Train and develop staff.
Provide timely one-on-ones with staff.
Monitor and report on staffing needs within the department.
Handle disciplinary issues with support staff.
Review employee timesheets/punches for accuracy.
Create employee action plans as needed.
All of the above duties, otherwise assigned duties, and supervision of other licensed CAMs and staff members as related to Colorado CAM licensing are hereby delegated to the employee.
Education and Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school or a minimum of 2 years related experience and/or training; or equivalent combination of education and experience.
Minimum one year of experience in supervising direct reports.
Preferred three years of experience in HOA portfolio management
CMCA® (Certified Manager of Community Associations) required and AMS® (Association Management Specialist) designation preferred.
This job typically operates in an office setting. This role routinely uses standard office equipment such as computers and phones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is largely sedentary and may require constant sitting with occasional standing/walking.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is considered a leadership position and the employee is expected to perform as required for the success of the company.