Under the direction of library management, the Literacy Associate 2 (intern) performs a variety of moderately complex technical and paraprofessional duties in support of public service operations at the library, including service at the Customer Service, Reference, and Children’s desks. This position greets patrons entering the library, provides excellent customer service, and assists with general library services and literacy-related support.

In addition, this role supports literacy programming and educational services by assisting with literacy-focused activities, outreach efforts, and partnerships that help promote reading, learning, and community engagement. The Literacy Associate 2 may also represent the library at community events and other outreach opportunities to promote literacy and educational programs.

Hours per Week: 20

Notice:  This position is fully grant-funded and dependent on continued funding through the California State Library ESL Grant, which is currently approved through June 30, 2026. 

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.  

• Provides excellent customer service to patrons and visitors. 
• Assists patrons with locating materials, finding the appropriate service desk, using library computers, and understanding library procedures such as checking out materials, logging on to the internet, and making copies. 
• Checks in, processes, and shelves library materials as needed. 
• Accepts and processes fines, fees, and other payments. 
• Provides information regarding library programs, events, services, and use of library spaces, including conference rooms, as applicable. 
• Addresses patron conduct or safety concerns and escalates issues to appropriate management when needed. 
• Works closely with Librarians and library management to plan, implement, and promote programs and activities. 
• Supports literacy and educational service efforts, including collaboration with local schools and community partners, as assigned. 
• Assists with the preparation of, or independently leads, activities such as storytimes, crafts, and other educational or enrichment programs. 
• Assists with library opening and closing procedures, as needed. 
• Interacts effectively with a diverse population and supports additional assignments as directed by management. 
• Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of public library service. In addition to these freedoms, supports client discretion regarding materials available at the local library(ies). 
• Follows all legal and policy requirements related to patron privacy and the custodianship of patron records. 
• Performs other duties as assigned.

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Knowledge of Microsoft Office Suite
• Good communication skills, both written and verbal
• Multilingual speaking a plus.
• Must be able to work a flexible schedule that may include a combination of days, evenings and weekends

Physical Requirements

• Must be able to move from place to place within the location; lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.