About the Company

ARC is a venture-backed, rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a market-leading solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, a top 3 global airline, and several top 3 global leaders in pharmaceutical distribution and logistics. ARC was born out of ChargeItSpot, the consumer-facing technology company that pioneered phone charging solutions starting in 2012.

ARC is a device management solution integrated with smart lockers, designed to store, secure, and charge company-owned handheld devices (i.e., by Zebra, Honeywell, etc.) that frontline workers use to do their jobs and perform their core job functions (e.g., for package scanning, inventory lookup, task management, mobile point of sale, etc.).

Clients turn to ARC because they find that it is extremely difficult to manage and maintain their investment in enterprise mobile devices post-purchase. There is significant waste from legacy, manual processes. Devices frequently go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged and accounted for, all while improving productivity and experience for the teams on the ground.

Market demand for ARC has been overwhelming, and the company has been growing rapidly. Device management has been a huge unmet need for decades within a problem space that is deceptively nuanced, complex and costly. ARC is uniquely positioned to solve these problems given its decade of relevant technical expertise with ChargeItSpot phone-charging lockers, our legacy mobile device product. ARC builds upon ChargeItSpot’s competencies, carrying forward IP (protected by 8 patents and counting), deep technical know-how, and real-world experience.

ARC’s Mission

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARC’s Vision

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada.

About the Team

At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Learn more about our core values here!

About the Role

This is a project manager in a high-impact, cross-functional role requiring a blend of technical hardware expertise, networking knowledge, and a keen attention to detail. The role exists within Operations, but we are looking for a curious, hands-on problem solver to help bridge the gap with Product and Development. The person in this role will help keep the fleet of ARC units healthy and functional while ensuring the product evolves through rigorous testing and cross-departmental coordination. Being highly skilled in diagnosing and resolving issues within network environments is a must. The individual is comfortable juggling multiple projects at once and is able to prioritize and delegate tasks to a cross-functional team as necessary. The individual in this role should be comfortable working with power tools and “rolling up their sleeves” to get involved in product troubleshooting, assembly, and installations. 

Responsibilities

• Translate field observations into actionable improvements
• Digest field issues on a deep technical level to generate hardware or software feature requests
• Ensure our kiosks can properly connect to networks when installing with new clients
• Troubleshoot complex network failures, acting as the technical liaison with our clients’ IT staff
• Work alongside the Head of Field Services to ensure kiosks remain functional, stepping in to provide backup and advanced technical support
• Work cross-functionally with Product and Development to maintain systems
• Help investigate and troubleshoot systemic failures in the field by working with SRE and developers
• Assist with management of hardware and software testing in the field
• Work with Operations in the preparation and execution of trade shows and conferences
• Dive into data to track performance, create dashboards that visualize fleet health
• Leverage data to help provide prioritization for field issues and fixes requested

Qualifications

• 5+ years of experience remotely managing a fleet of hardware products
• 1+ years of working on a cross-functional team translating operational needs to technical product improvements
• Strong knowledge of WiFi, ethernet, hardwiring, cellular networking, router configuration, and firewalls is required.
• Understanding of  hardware products with mechanical and electrical components 
• Experience in project management

Preferred Qualifications

• 7+ years of experience remotely managing a fleet of hardware products
• 3+ years of working on a cross-functional team translating operational needs to technical product improvements 
• 4-year college degree in supply chain management, industrial engineering, or similar technical degree 
• Understanding of information security certifications such as ISO 27001 or SOC II.
• Project Management Professional certification or similar
• Experience with project management platforms (Trello, Jira, etc)

The Candidate

You think several steps ahead. You are relentless, strategic, and a long-term thinker. You believe the details are important and so you get them right. You are a fast learner. You take feedback well and implement it. You care about getting to the best outcome, and do not focus on being right or wrong.

Location

We are headquartered in Philadelphia, PA and the team operates in East Coast business hours. This is a hybrid position. Candidates are expected to work at least 2-3 days/week in the office.

Benefits

• Health, dental and vision insurance
• Health Care FSA
• 401k plan with matching company contributions
• Paid time off
• Hybrid work environment

Why Join Us

We’re building something ambitious — and doing it with collaboration, conviction, and purpose. The team gels in a way that is special – our alchemy is rooted in realness, curiosity, appreciation for each other’s differences, celebration for each other’s strengths and a trust that fosters open feedback when we see an opportunity to do something better.

If our mission and values resonate with you, we’d love to hear how you’d like to contribute and be part of the journey.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position at https://experiencearc.com/careers/. 

ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.