Essential Duties and Responsibilities: Ensures premier customer service while maintaining a positive impression for the company.

• Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Supporting customers with placing orders and making payments via the phone, online, or in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.

Qualifications:

• Must be at least 18 years old
• Have ability to use email, Microsoft Excel, and POS systems
• Have ability to lift up to 40 pounds, stand/walk for at least 8 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
• Prior experience with busy Upper East Side specialty food market is preferred.