Now Hiring: 

This is a Human Services role supporting a Day Program serving individuals with intellectual and developmental disabilities (IDD). Innovative Day is seeking a Front Desk Administrative Assistant/Office Coordinator to support daily administrative operations in a fast-paced, compliance-driven environment.

This position is ideal for someone with experience in administrative support, front desk operations, healthcare administration, human services, office coordination, customer service, scheduling, and documentation management. 

Key Responsibilities

· Provide front desk support and greet visitors, staff, and families professionally

· Perform administrative duties including filing, scheduling, scanning, and data entry

· Maintain organized records, files, and documentation

· Track attendance and participant records

· Assist with intake and discharge paperwork

· Monitor billing-related documentation for accuracy

· Maintain staff files and credential tracking

· Support calendar management and deadlines

· Assist with office supplies and inventory

· Communicate with families, providers, and team members

· Support EHR documentation and compliance tasks

• High school diploma or equivalent

• 2+ years administrative or front desk experience

• 2+ years experience in human services, healthcare, or IDD

• Strong organization, multitasking, and communication skills

• Proficiency in Microsoft Office

• Ability to maintain confidentiality

Qualifications – Preferred

• Experience in day programs or healthcare settings

• Experience with EHR systems

• Experience with compliance tracking and scheduling

Regulatory / Compliance Requirements (DC)

• Must meet DC Department of Health (DOH) requirements

• Background check and fingerprinting required

• TB clearance as applicable

• Support documentation, audits, and compliance tracking

• Assist with staff credential tracking (CPR/First Aid, trainings)

Schedule (In-Person): 

Full-Time, Monday–Friday, 8:30 AM – 4:30 PM

Why Join Innovative Day? 

Innovative Day is committed to providing high-quality, person-centered services to individuals with disabilities. We are looking for a reliable team member who can help keep our office organized, welcoming, and running smoothly while supporting a mission-driven program.

Benefits

• Medical, Dental, and Vision Insurance

• HSA and FSA options

• PTO and Paid Holidays

• 401(k) Plan

• Life and Disability Insurance Options 

• EAP Program

• Professional Development

• Referral Bonus Program