Position Summary:

The Manager, Entertainment Operations & Enrichment is responsible for the execution and management of fleet-wide enrichment, entertainment and destination programming, ensuring alignment with brand standards, guest expectations and itinerary requirements.

This role supports the day-to-day operations of the Entertainment department, ensuring shipboard teams are effectively supported, onboarded and set up for success. A key focus is the planning, coordination and delivery of activities, events and enrichment programming across the fleet.

Working closely with shipboard and shoreside teams, the Manager ensures programming is well-structured, communicated and delivered to a high standard, while maintaining operational efficiency across talent management, systems and pre-cruise planning.

Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Entertainment and Enrichment Management

• Curate and manage fleet-wide enrichment, activities and event programming, including World Cruise and themed cruises
• Develop and coordinate destination-focused, culturally relevant guest experiences aligned with itinerary and brand
• Source, recruit and manage a strong, brand-aligned roster of guest speakers and enrichment talent
• Oversee the guest entertainer program and delivery in partnership with RWS Global
• Oversee the structure and quality of onboard activities and events, ensuring variety, balance and consistency across the fleet
• Monitor and support onboard teams in delivering engaging, well-executed programming aligned with brand standards
• Collaborate cross-functionally with Hotel Operations, shipboard teams, Marketing and other shoreside departments to align programming and delivery
• Act as the central coordination point between shipboard teams and shoreside departments for enrichment, activities and entertainment programming
• Provide direction, guidance and troubleshooting support to onboard teams across programming and operations
• Prepare and distribute pre-cruise briefings, including bios, lecture schedules, activity programming and event details
• Ensure all programming is clearly communicated, structured and aligned with shipboard teams ahead of each voyage to meet delivery expectations
• Provide ongoing operational support and guidance to shipboard teams
• Plan and coordinate cast installs in partnership with RWS and internal stakeholders
• Oversee ordering of equipment, supplies and program materials
• Track repairs, maintenance and technical requirements, ensuring all deliverables are communicated to shipboard teams in advance
• Monitor EOVs, guest feedback and operational reporting to identify trends and drive continuous improvement in program delivery and guest engagement
• Support day-to-day administrative and operational requirements across the Entertainment function

Financials & Administration

• Own contracting, fees, travel approvals and communication for all enrichment and guest entertainer talent
• Support budget tracking and ensure programming is delivered within agreed financial parameters
• Oversee invoicing processes and submission into NetSuite for all entertainment-related expenses
• Oversee AirTable and related systems to ensure programming, talent and scheduling data is accurate, aligned and consistently used across the fleet
• Oversee MXP to ensure effective inventory management, ordering and tracking entertainment supplies and materials across the fleet
• Ensure consistency in system usage and data accuracy across shipboard and shoreside teams

Qualifications:

• Minimum of three years’ experience in Cruise Line Entertainment operations.
• Proven experience managing programming, talent coordination and operational delivery within a cruise or entertainment environment
• Shipboard experience preferred.
• Excellent organizational, time management, and data entry skills.
• Proficient in Microsoft Office Suite, AirTable, and other scheduling/booking platforms.
• Strong written and verbal communication skills with ability to work cross-functionally.
• Strong understanding of onboard programming, activities and guest experience delivery
• Experience working with shipboard teams and external talent/agencies
• Strong organizational and stakeholder management skills
• Experience in cost control, vendor coordination, and inventory oversight.
• Ability to work independently with a high level of proactiveness.
• Ability to travel internationally when required