Job Summary

The EVS Supervisor in charge of monitoring housekeeping staff in a hospital establishment. Their main responsibilities are maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts, training new employees and taking corrective actions when necessary.

Essential Functions

•  Responsible for managing time and attendance for housekeeping staff, scheduling and disciplinary actions. 
• Provide Housekeeping staff with regular cleaning and maintenance tasks. 
• Oversee staff daily to ensure areas are cleaned to Hospital Standards
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in case of absence. 
• Conduct recruiting, hiring, interviewing of new housekeeping staff. 
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas.

BEHAVIORAL STANDARDS:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

COMMUNICATION/KNOWLEDGE:

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Time management
• Able to work in a team environment and take direction.
• Able to stand and exert fast-paced mobility for entire shift.
• Able to maintain balance, lift, bend, kneel, stoop, and wipe.

COLLABORATION/TEAMWORK:

• Teamwork - Ability to work within a team, with supervision.

Experience:

• Up six-months related experience or training; or equivalent combination of education and experience.
• Training or equivalent combination of education and experience.

Education

• High school education or associate’s degree
• Some college preferred.