Summary/Objective: Plans, coordinates, and directs quality control program designed to ensure continuous production of products consistent with established standards by performing the following duties personally or through subordinate supervisors.

Essential Functions: The list of duties and responsibilities are not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Develops and analyzes statistical data and product specifications to determine present standard and establish proposed quality and reliability expectancy of finished product.
• Formulates and maintains quality control objectives and coordinates objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability.
• Investigates and adjusts customer complaints regarding quality.
• Analyzes, evaluates, and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends, and design and development of new products for consideration by other members of management team.
• Suggests and debates alternative methods and procedures involving problems and meeting changing market opportunities.
• Cooperates with other top management personnel in formulating and establishing company policies, operating procedures, and goals.
• Develops initial and subsequent modifications of product assurance program to delineate areas of responsibility, personnel requirements, and operations procedures within program. 
• Reviews technical problems and procedures of department and recommends solutions to problems or changes in procedures.
• Visits and consults with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders, and vendor quality standards.    

Requirements:

• Experience with office computer software required, including demonstrated experience with Microsoft Office Suite software packages such as: Outlook, Word, and Excel
• Effective analytical skills
• Effective verbal and written communication
• Effective interpersonal and customer service skills
• Effective organizational and prioritization skills
• Ability to be detail-oriented
• Ability to operate a variety of standard business machines such   as: computer, keyboard, calculator,   fax, and photocopier
• Ability to read, analyze, and interpret general business periodicals,   professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the   general public.
• Ability to calculate figures and amounts such as discounts, interest,   commissions, proportions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra   and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Supervisory Responsibilities

Oversees the QA department and has supervisory responsibilities for QA Supervisors, QA Senior Quality Technicians, QA Technicians, QA Specialists, QA Auditors

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be in an office setting with occasional trips to the shop floor. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Required Education and/or Experience:

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.