• Create and deliver presentations to clients.
• Serve as the primary contact for client account services, including A3 presentations, IPO escalations, weekly client meetings, and MORs.
• Build and develop a high-performing operations team that reflects the Company’s core values and standards.
• Oversee recruitment, hiring, separation, training, and professional development in partnership with Human Capital.
• Ensure the team meets all client-specific KPIs.
• Evaluate supervisor performance and scorecards, providing recognition, coaching, counseling, or performance improvement plans as needed.
• Mentor and develop staff across various teams for effective task completion.
• Conduct regular meetings with Supervisors and Team Leads to align on priorities, address barriers, and share updates.
• Implement training programs as identified.
• Review and analyze financial, operational, and A/R trends to identify process gaps and present improvement opportunities to clients and leadership.
• Work with analysts to monitor performance, highlight achievements, and address opportunities for improvement. · Analyze A/R trends and present process improvement opportunities to clients.
• Attend client meetings as required.
• Escalate client and team concerns to the Vice President as necessary.
• Ensure completion of onboarding tasks for new clients.
• Perform other related duties as required.

Currance management is responsible for actively promoting compliance by integrating compliance messages into routine huddles, meetings, communications, and decision-making processes. This responsibility reinforces a culture of accountability, ethical conduct, and adherence to organizational policies and regulatory requirements.

Requirements & Qualifications:

• High school diploma or equivalent required; Associate's degree preferred.
• Bachelor’s degree in healthcare management or a related field is preferred.
• CRCR certification required or must be obtained within 90 days of hire.
• Minimum 5 years of experience as a revenue cycle lead or supervisor, including direct reports.
• Experience collaborating with diverse healthcare professionals including administrative staff, insurance representatives, and executives.
• At least 5 years of experience securing payments on medical claims from health insurance companies, including managing claim follow-up and appeals.
• Proven expertise with complex insurance claims, high-value denials, and escalation strategies.
• At least 3 years’ experience with Artiva for account resolution workflows preferred.
• Experience using EMR systems such as Meditech, Epic, Cerner, Allscripts, Nextgen, or similar platforms.
• Proficient in Microsoft Office Suite, Teams, and desktop applications.
• HFMA certifications: CRCR and CSPR; CSPPM for PB related roles.

Knowledge, Skills & Abilities:

• Understanding of healthcare revenue cycle administration, including CMS rules, HIPAA, and record retention guidelines.
• Familiarity with time management and continuous performance improvement.
• Understanding of IPO, WMM, and WMB processes.
• Competence in basic math.
• Strong written and verbal communication skills.
• Initiative and adaptability in learning new software applications.
• Ability to mentor, coach, and develop team leads and members.
• Advanced analytical skills and problem-solving abilities.
• Proficiency in time management, leadership, decision-making, and ethical standards.
• Independence in managing and carrying out projects.
• Positive attitude and professional demeanor.
• Openness to feedback and commitment to growth and improvement.
• Reliability, punctuality, and flexibility to adapt to change.
• Ability to demonstrate accountability and measurable achievements within the revenue cycle.