To Supervise all aspects of the residence and milieu, to ensure proper care of the clients at all times and to supervise all direct care staff.

Essential Duties

This position includes, but is not limited to, the following essential functions:

• To model a positive, respectful, accepting, and enthusiastic attitude at all times.
• To understand, mediate and resolve staff issues through written and oral communication.
• Oversee and ensure the completion of job performance evaluations for all staff within supervision area providing for growth and development. Monitor and ensure that ongoing supervision is provided to each employee in assigned programs.
• Maintain a safe and therapeutic environment by developing relationships with staff and residents, assessing acute resident needs, and providing staff with the skills to develop and execute appropriate responses.
• Creation and implementation of Residential Care Plans as well as timed reviews.
• Ensure the home complies with all state regulations and participate in any state inspections.
• Manage the staff schedule and all staff coverage decisions.
• Act as primary on-call person
• Properly document all activities, meetings and occurrences with both staff and residents.
• Collaborate with physicians, nurses and pharmacies to ensure all medications are properly documented, procured and administered.
• Lead house meetings and offer guidance and direction to staff.
• Communicate with family members as necessary stakeholders.
• Identify potential problem areas within the organization and work to develop solutions.
• Participate in organizational meetings, special projects, and other related duties for the organization.
• Research, interview and choose best staff candidates, retain, and grow ongoing staff, discipline, and terminate staff as required all with administrative approval.
• Collaborate with the clinical team to ensure proper residential care of clients.
• Collaborate with other program managers on innovative solutions.
• Collaborate with administration on all physical aspects of the home to maintain comfort and safety. Including proper maintenance of the physical residence.
• Ensure all dietary needs for each client are in concurrence with physician’s orders.
• Perform additional negotiated duties delegated by the Market Director.
• Duties are performed under the direction of the Market Director.
• Regular and consistent attendance per an established schedule. 
• Other duties as assigned by supervisory personnel.

To perform the Program Manager job successfully, the individual must be able to perform each essential responsibility satisfactorily.  

Knowledge, Skills, and Abilities

• Must have the ability to fulfill on-call responsibilities and respond to crisis situations, and to maintain a flexible schedule accordingly.
• Ability to meet state licensure requirements  
• Working knowledge and experience in the provision of a variety of service modalities to meet the needs of the population served with emphasis on knowledge of evidence-based practices. Must be flexible.
• Develops others to become more effective through strengths, expectations, and coaching.
• Embraces change and sets goals that align with the company’s vision.
• Ability to maintain confidentiality and a professional demeanor.  
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition. 
• Able to gather and evaluate information that leads to logical decisions.
• Provides clear communication and shares information regularly and concisely.
• Holds themselves accountable for their performance and their team’s performance. 
• Strong interpersonal skills: ability to build relationships both within and outside the organization. 
• Ability to organize and prioritize multiple tasks, while maintaining a results-oriented mindset without compromising quality or service.
• Ability to learn systems, processes and navigate the Internet quickly.
• Communicate effectively and efficiently through verbal and written correspondence.
• Ability to work independently as well as part of a team; upholds a positive attitude and team player mentality.
• Detail oriented and intuition for culture fit while interviewing candidates.
• Strong initiative, solid judgment, and strong problem-solving skills.
• A Chauffer's license or State equivalent.
• The ability to maintain a driving record acceptable according to the guidelines established by the company insurer.

Preferred Knowledge, Skills, and Abilities (KSAs)

Ability to perform each essential responsibility satisfactorily and the following experience and attributes are preferred:

• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• Holds themselves accountable for their performance. 
• Strong interpersonal skills: ability to build relationships both within and outside the organization. 
• Creative view of sourcing, with a desire to utilize technology as a recruiting tool.
• Ability to organize and prioritize multiple tasks, while maintaining a results-oriented mindset without compromising quality or service.
• Quickly learn new software and navigate the internet with ease.
• Communicate effectively and efficiently through verbal and written correspondence.
• Ability to work independently as well as part of a team.
• Bring a positive attitude and team player mentality.
• Detail oriented and intuition for culture fit while interviewing candidates.
• Strong initiative, solid judgment, and strong problem-solving skills.
• Ability to maintain confidentiality and a professional demeanor.
• A Chauffer's license or State equivalent.
• The ability to maintain a driving record acceptable according to the guidelines established by the company insurer.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Program Manager job. While performing the responsibilities of the Program Manager job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must be able to travel between locations and occasionally attend seminars which may require an overnight stay. Working conditions are normal for an office and home environment. The noise level in the work environment is usually quiet to moderate. Work requires occasional weekend and/or evening work based upon the needs of the business.

To perform the Program Manager job successfully, the individual must be able to perform each essential responsibility satisfactorily. The Program Manager will have the following experience and attributes:

• Completion of a state approved certification course AND ONE of the following:
• An associate’s degree in human services AND two (2) years of administrator experience in adult residential care; or
• Four (4) years of general experience in residential care, including two (2) years in management, supervisory or administrator capacity; or
• A current Vermont license as a nurse or nursing home administrator; or
• Other professional qualifications and experience related to the provision of healthcare services or management of healthcare facilities (i.e. a licensed/certified social worker) – this requires approval of the specific qualifications by the licensing agency
• Must maintain insurability on Trivium auto policy.
• Must have the ability to fulfill on-call responsibilities and respond to crisis situations, and to maintain a flexible schedule accordingly.

Reasonable accommodations may be made to enable individuals to perform the essential functions of the position.