About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Director of Product, the Patient Portal Senior Product Manager owns the patient-facing digital experience at Gifthealth, including the portal, mobile app, onboarding flows, notifications, and engagement surfaces. This position drives the patient’s experience as a key competitive differentiator for Gifthealth.

We are seeking a Patient Portal Senior Product Manager to support the product team in serving our key patients’ needs, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

• Owns the patient-facing product experience end to end, including the portal, mobile app, onboarding flows, notifications, and ongoing engagement mechanisms
• Drives product execution from concept to launch by writing clear specifications, managing the backlog, and ensuring smooth coordination across engineering and design
• Defines and evolves the patient experience product strategy in partnership with the Director and VP of Product, aligning roadmap decisions with business goals and patient outcomes
• Represents the voice of the patient by synthesizing qualitative research, behavioral data, operational insights, and escalation feedback into clear product priorities
• Partners cross-functionally with UX, Engineering, Patient Services, and Customer Success to ensure patient experiences are intuitive, reliable, and operationally sound
• Balances discovery and delivery by validating problems and solutions while maintaining momentum toward shipping meaningful improvements
• Measures and optimizes patient engagement and experience outcomes, using data and feedback loops to inform iteration and continuous improvement

Qualifications

• Education: Bachelor’s degree in computer science, engineering, design, or related field OR equivalent practical experience (Required)
• Licensure/Certification: None
• Experience: 
• 5–7 years of product management experience (Required)
• Direct experience owning a customer-facing digital product (app, portal, or consumer web) (Required)
• Healthcare or patient focused industry experience (Required)
• Track record of shipped features with measurable outcome improvements (Required)
• Experience in digital health, pharmacy, or patient-facing healthcare products (Preferred)
• Experience taking over a product domain from a contractor or predecessor and rapidly building ownership (Preferred)
• Experience with engagement product mechanics (notifications, onboarding, retention) (Preferred)
• Experience rapidly building ownership over an inherited product area (Preferred)
• Knowledge, Skills, & Abilities:  
• Knowledge of consumer-facing digital product management (app, portal, or web); patient experience and healthcare domain fundamentals; product discovery, specification writing, and delivery practices; and backlog management and agile/iterative delivery (Required)
• Knowledge of digital health, pharmacy, or patient-facing healthcare products; engagement product patterns (notification systems, activation flows, retention mechanics); and contractor-to-FTE transition and knowledge transfer (Preferred)
• End-to-end product ownership for a consumer-facing digital surface skill (Required)
• Stakeholder management skills (across UX, engineering, and ops) Required
•  (Required)
• Excellent written, verbal, and interpersonal communication skills (Required)
• Ability to synthesize qualitative and quantitative patient research into product decisions
• Ability to write specifications writing for immediate engineering action (Required)
• Ability to take over a product domain from a contractor and ramp up quickly (Required)
• Ability to operate independently without close management (Required)
• Ability to advocate for the patient inside the product org with a clear point of view (Required)
• Ability to make prioritization calls under ambiguous circumstances without waiting for perfect information (Required)
• Ability to utilize AI tools for requirements work, mockups, and lightweight prototyping (Preferred)
• Ability to apply engagement product patterns to improve patient activation and retention (Preferred)
• Ability to lead an orderly knowledge transfer from a predecessor (Preferred)

Work Environment

• Location: On-Site, Remote, or Hybrid
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Product Analytics, Patient Services, Customer Success, Engineering, and UX/Design teams.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams

Employment Classification

Status: Full-time
FLSA: Exempt  

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. 

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.