Who We Are

At OceanAir Federal Credit Union, we’re more than just a financial institution, we’re a people-first organization committed to protecting what matters most to our members and our team. Guided by our core values. Make It Right, Make It Easy, and Make It Personal! We work every day to deliver secure, innovative solutions while building meaningful relationships and strong communities.

Why This Role Matters

We are seeking a highly skilled Mortgage Servicing professional to support escrow and investor servicing functions within a smaller, collaborative credit union environment. This role requires strong hands-on expertise across escrow, insurance, tax administration, investor servicing, and year-end reporting, along with a solid understanding of the regulatory and compliance requirements that impact mortgage servicing.

Because of our size, this position blends technical execution, operational oversight, and compliance awareness. Based on experience, this role may be filled at the Senior Analyst or Manager level, with leadership responsibilities aligned to demonstrated experience.

 What You’ll Do

Live Our Core Values

• Make It Right: Do what’s best for our members, our credit union, and our community.
• Make It Easy: Deliver efficient, accurate, and streamlined servicing solutions.
• Make It Personal: Build trusted relationships through responsive, member-focused service.

Mortgage Servicing Operations

• Administer and oversee escrow accounts, including tax payments and insurance coverage.
• Manage insurance exceptions, force-placed insurance, and loss draft claim disbursements.
• Prepare and review payoff statements; respond to escrow, investor, and title company requests.
• Support investor and participation servicing, including reconciliations and wire activity.
• Perform or review servicing-related reconciliations and research and resolve exceptions.
• Support year-end servicing processes, including IRS Form 1098 reporting.
• Assist with audits, examinations, and compliance reviews related to mortgage servicing.

Oversight, Collaboration & Process Improvement

• Provide day-to-day operational oversight of assigned servicing functions, ensuring accuracy, timeliness, and adherence to internal policies, investor requirements, and regulatory standards.
• Partner with Accounting/Finance, Lending, Compliance, Risk, Human Resources, and Learning & Development to ensure effective coordination, training alignment, and resolution of servicing matters.
• Participate in projects related to process improvements, system enhancements, investor changes, and regulatory updates.
• Serve as a knowledgeable resource during audits, exams, and internal reviews.
• Ensure compliance with applicable federal and state regulations, including NCUA, CFPB, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements.

Leadership & Mentorship (Manager Level – Based on Experience)

• Provide guidance, technical support, and informal leadership to mortgage servicing staff.
• Contribute to training materials, documentation, and knowledge sharing to promote consistent servicing practices.
• Collaborate with Human Resources and Learning & Development to recruit, onboard, train, coach, and evaluate servicing staff.
• Foster a strong service culture focused on accuracy, compliance, professional growth, and member experience.

What You’ll Bring

Required Knowledge, Skills & Abilities

• Minimum 5 years of mortgage servicing experience, with strong hands-on exposure to escrow, insurance, tax administration, and investor or participation servicing.
• Hands-on experience with year-end servicing processes, including IRS Form 1098 reporting.
• Solid understanding of mortgage servicing regulations and compliance expectations.
• Experience with Fannie Mae and Freddie Mac servicing or loan participations preferred.
• Experience with FICS, Cotality, Mortgage Servicer, and SWBC preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Effective communication skills and the ability to work collaboratively in a team-oriented environment.
• Previous leadership or supervisory experience preferred, but not required for Senior Analyst placement.
• Knowledge of, or ability to learn, credit union products, services, and applicable state and federal regulations.
• Knowledge of BSA/AML/OFAC requirements as they apply to this role; must complete required training and ensure regulatory adherence.
• Strong member service skills, including the ability to handle complex or sensitive situations with professionalism and empathy.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain a high standard of quality.
• Ability to work consistently on scheduled days and times.

Education & Experience

• High school diploma or GED required.
• 5–8 years of mortgage lending and/or servicing experience required.

Work Environment & Schedule

• Full-time (40 hours per week), with occasional flexibility as needed
• Minimal travel (up to 5%) for training or conferences
• In person, office-based collaboration depending on business needs

If you’re ready to bring your mortgage servicing expertise to a credit union that values integrity, collaboration, and exceptional member service, we’d welcome the opportunity to connect.