BMS – Career Opportunity

Position Title: Customer Success Concierge Partner

Reports To: Customer Success Manager
Location: Lynchburg, VA (Travel Required)

Build Real Relationships. Be the Face of BMS. Make Every Customer Feel Like a Priority.

BMS is looking for a high-energy, people-first professional who thrives on building genuine relationships and creating memorable customer experiences.

This is not a behind-the-scenes role. It is a front-facing position for someone who enjoys being in the room, building trust, and leaving a lasting impression.

This role combines meaningful in-office collaboration with regular travel throughout Virginia (up to three days per week), giving you the opportunity to meet customers face-to-face, strengthen relationships, and represent BMS where it matters most.

Success in this role comes down to one thing:
When you leave a customer meeting, they should feel like they just spent time with someone they trust, enjoy, and want to work with again.

About BMS

BMS is a print and mail communications company built on trust, accountability, and service excellence. As a 100% employee-owned ESOP company, every team member shares in our success.

Ownership drives how we show up — for our customers and for each other.

What You’ll Do

Build and Deepen Customer Relationships

• Travel throughout Virginia (up to three days per week) to meet with assigned accounts 
• Build genuine, personal connections with customers through regular in-person visits 
• Create positive, memorable interactions during every engagement 
• Be someone customers look forward to seeing and working with 
• Serve as a trusted point of contact and advocate for customer needs 
• Proactively address concerns and coordinate internally for resolution 
• Develop strong rapport so customers see you as a partner, not just a vendor contact 

Represent BMS

• Act as the face of BMS in the field 
• Attend conferences, events, and trade shows 
• Build rapport with both new and existing contacts 
• Follow up thoughtfully after interactions to continue relationship development 
• Represent the company with professionalism, energy, and authenticity 

Collaborate Across Teams

• Work closely with Customer Success leadership, Operations, and Marketing 
• Share customer insights to help improve messaging, service delivery, and overall experience 
• Support customer-facing initiatives and retention strategies 

Support Account Growth

• Identify opportunities to enhance services within existing accounts 
• Assist with account expansion efforts where appropriate 
• Maintain accurate documentation in CRM systems and provide updates on account health 

A Week in This Role Might Include

• Visiting customer offices across Virginia 
• Catching up with key contacts and strengthening relationships 
• Attending a local event or conference 
• Following up with customers to maintain momentum 
• Sharing insights internally to improve the customer experience 

Who This Is For

This role is ideal for someone who:

• Naturally connects with people and builds rapport quickly 
• Is outgoing, personable, and confident in face-to-face interactions 
• Enjoys being on the road and meeting customers regularly 
• Takes pride in making others feel heard, valued, and taken care of 
• Is organized, reliable, and follows through on commitments 
• Is coachable and eager to grow professionally 
• Thrives in a role where relationships drive success 

This role is not primarily technical or behind-the-scenes. Success comes from being present, engaging, and relationship-focused.

What We Offer

• Employee ownership through our ESOP 
• Hands-on experience managing real customer relationships 
• Exposure to marketing, operations, and leadership collaboration 
• Ongoing mentorship and professional development 
• A culture rooted in trust, accountability, and continuous growth 

Apply

If you’re someone who loves meeting new people, building real relationships, and being the face of a company that values its customers, we’d love to hear from you.