The Education Operations Coordinator role is responsible for ensuring education classes & events operate with precision, consistency, and ease. This role acts as the bridge between strategy and execution, supporting teams, educators, internal and external partners while building systems that enhance speed, visibility, and alignment.

Through the management of logistics, coordination of education delivery, and support of operational systems and communication, this role ensures that nothing falls through the cracks. The Operations Coordinator enables both internal teams and external partners to perform at their highest level by creating structure, clarity, and operational excellence.

Job Responsibilities

School & Class Logistics Execution

• Coordinate logistics for all school-based classes, events, and education experiences, ensuring smooth execution and clear communication
• Manage ordering, inventory coordination, and shipment of products, kits, and materials to schools, educators, and partners
• Ensure all schools are properly set up with the tools, resources, and materials needed for successful class delivery
• Troubleshoot and resolve operational challenges quickly to minimize disruption
• Additionally, support distribution education classes and events as needed

Education & Program Support

• Support the execution of education programs within cosmetology schools, ensuring alignment with curriculum and training goals
• Partner with management and school success teams to ensure seamless delivery of training experiences
• Provide support for school programs, training and key initiatives as needed

System & Process Optimization

• Develop and refine operational systems to improve efficiency, communication, and execution across school partnerships
• Create visibility into orders, class schedules, and operational workflows
• Identify gaps and recommend process improvements to enhance the overall partner and team experience
• Additionally, support distribution education systems and processes as needed

Cross-Functional Coordination

• Act as a liaison between schools and internal teams (education, sales, supply chain) to ensure coordination and follow-through
• Maintain clear, consistent communication with stakeholders
• Support alignment between operational execution and broader growth initiatives

Project & Task Management

• Track and manage operational tasks, timelines, and deliverables across multiple school partnerships
• Ensure deadlines are met and all details are executed accurately
• Maintain organization and visibility into active projects and priorities

Logistics, Communication & Scheduling Coordination

• Plan and schedule school classes, class rosters, and participant feedback to ensure consistent quality and continuous improvement.
• Lead communication and logistics planning for school classes, collaborating with class contacts, educators, and cross functional teams to support a comprehensive execution that ensures clarity and readiness for all parties involved.
• Handle educator reimbursements for completed classes & events, ensuring timely, accurate, and policy-aligned processing.
• Handle all class follow up tasks including submitting certifications, recording and reporting budget expenses and attendee information.
• Maintain monthly profitability reports for classes, ensuring visibility into overall program success.
• Additionally, support distribution education classes and events as needed

Core Competencies

• Operational Excellence: Strong attention to detail with a focus on accuracy and follow-through
• Organization & Time Management: Ability to manage multiple priorities and timelines effectively
• Problem Solving: Proactively identifies issues and implements solutions quickly
• Communication: Clear, concise, and effective across teams and partners
• Collaboration: Works seamlessly across functions to drive alignment
• Adaptability: Thrives in a fast-paced, evolving environment
• Systems Thinking: Understands how processes connect and impact overall performance

• 2–5+ years of experience in operations, coordination, logistics, or support roles
• Experience working in education, cosmetology, beauty, or service-based industries preferred
• Proficiency in software platforms (e.g., CRM tools, Microsoft Office, NetSuite, virtual training platforms)
• Proven ability to manage multiple projects and deadlines simultaneously
• Strong organizational and communication skills
• Experience supporting cross-functional teams and external partners

Travel Requirements

• Limited travel required to support school visits, events, and operational needs

Success Metrics

• Accuracy and timeliness of order fulfillment and logistics execution
• On-time delivery and execution of school classes and education events
• Reduction in operational errors or disruptions
• Improved efficiency and clarity of systems and processes
• Positive feedback from school partners, educators, and internal teams
• Strong alignment and communication across departments
• Strong passion for the beauty industry and a commitment to elevating education standard

Benefits And Perks 

• Base pay of $55,000 with 5% annual bonus eligibility 
• 401(k) with company match - $ for $ up to 4% - immediately vested 
• Vacation/Holiday Leave 
• Great Medical/Dental/Vision Insurance 
• Life and AD&D Insurance 
• Opportunities for growth and advancement 
• And so much more! 

Equal Employment Opportunity at Beauty Industry Group 

At Beauty Industry Group, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other legally protected characteristic.