Job Title: Warranty Service Technician
Company: Harlan Global Manufacturing
Start Date: July 2026
Location: 27 Stanley Road, Kansas City, Kansas 66115
Department: Production / Assembly / Warranty

Position Summary

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

• Warranty Support & Customer Service 
  • Serve as direct contact for customer warranty inquiries via phone and email 
  • Diagnose mechanical and product issues remotely and determine appropriate solutions 
  • Coordinate warranty claims, repairs, and replacements in a timely manner 
  • Ensure high levels of customer satisfaction through professional and responsive communication 
• Field Service & Travel 
  • Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues 
  • Perform on-site inspections, repairs, and adjustments to equipment 
  • Document service visits, findings, and corrective actions 
  • Represent Harlan Global Manufacturing professionally while on-site with customers 
  • Travel as required based on business needs
  • No more than 30% travel
• Warranty Documentation & Administration 
  • Complete and maintain accurate warranty paperwork and service records 
  • Track warranty claims, root causes, and resolutions for reporting and continuous improvement 
  • Collaborate with engineering and production teams to identify recurring issues 

Additional work listed below as needed for down time on Warranty service:

• Technical & Mechanical Work 
  • Troubleshoot, repair, and rebuild company products and components 
  • Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly 
  • Assist in product testing and validation as needed 
• Production & Assembly Support 
  • Work on the production and assembly line during peak demand or as needed 
  • Ensure adherence to quality standards and safety procedures 
  • Support cross-functional teams to meet production goals 
• Process Improvement & Documentation 
  • Develop and update work instructions for assembly, repair, and service procedures 
  • Recommend improvements to product design, manufacturability, and serviceability 
  • Assist in training team members on repair techniques and best practices

Why Join Harlan Global Manufacturing?

• Opportunity to work in a hands-on, impactful role with field exposure 
• Cross-functional experience across service, production, and engineering 
• Growth potential within a dynamic manufacturing environment 

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred 
• Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing 
• Experience with warranty processing, field service, or customer support preferred 
• Ability to read and interpret technical drawings, schematics, and manuals 
• Ability and willingness to travel to customer sites as needed 
• Valid driver’s license and ability to meet company driving requirements 
• Proficiency with basic computer systems and documentation tools 
• Excellent communication and interpersonal skills 

Skills & Competencies

• Mechanical troubleshooting and problem-solving 
• Strong customer service and communication skills 
• Attention to detail and accuracy in documentation 
• Ability to work independently in the field and collaboratively in a team environment 
• Adaptability in a fast-paced, hands-on environment 

Work Environment

• Combination of office, shop floor, production line, and customer site environments 
• Travel to customer locations may be required 
• May require lifting, standing, and use of hand and power tools 
• Use of appropriate personal protective equipment (PPE) required