As an IT Field Technician, you'll be responsible for delivering top-notch technical assistance, from resolving hardware and software issues to setting up networks and installing equipment. Your role will involve traveling to different sites, interfacing directly with clients, and utilizing your expertise to overcome a diverse array of IT challenges. 

Description of work:

This position will require cabling knowledge. 

Strategically plan daily routes to meet deadlines efficiently.

Provide direct on-site problem resolution for both hardware and software.

Identify and resolve issues related to software, hardware, and operating systems.

Respond to tickets in accordance with SLA guidelines.

Configure and install new IT equipment.

Set up hardware and software components.

Perform regular maintenance on technology equipment.

Test equipment to diagnose and troubleshoot issues.

 Document installations and repairs accurately.

Maintain all tools and equipment used during service calls.

Educate customers on proper equipment usage.

Ensure all systems are functioning correctly.

Manage stock of replacement parts and equipment.

Maintain incident records and their resolutions.

Exhibit exceptional organizational and time-management skills.

Demonstrate excellent communication skills and maintain a professional demeanor.

Record, track, and document the problem-solving processes including actions taken through to the final resolution.

Provide onsite and remote support to Tier 1 Field Technicians and piers.

Resolve Tier 1 support tickets.

Resolves more complex computer problems.

Mentor new hires and Tier 1 Field Technicians

Serves as a lead on high level projects and tasks.

Technicians must be experienced and capable of diagnosing, repairing, and maintaining the following printer types:

• Printronix P7005 Line Matrix Printer
• Zebra 170Xi/4 Thermal Label Printer 300 dpi
• LaserJet Enterprise M612dn Printer
• LaserJet Enterprise M605x Printer
• 6500 Model v5P Mono Line-matrix Printer 500 lpm
• Printronix P8005 Line Matrix Printer Open Pedestal
• 6500 Model v10 Mono Line-matrix Printer 1000 lpm
• 6500 Model v15 Mono Line-matrix Printer 1500 lpm
• LaserJet Enterprise M602 Printer
• Zebra ZT610 Thermal Transfer Printer
• Zebra ZT620 Industrial Thermal Transfer Printer
• 6500 Model v1P Mono Line-matrix Printer 1000 lpm
• LaserJet Enterprise M612x Printer
• Printronix P8005 Line Matrix Printer
• LaserJet Enterprise M609x Printer
• LaserJet Enterprise M605dn Printer
• Zebra ZT610 Thermal Transfer Printer
• LaserJet Enterprise M605dn Printer
• Printronix P8005 Line Matrix Printer
• 6500 Model v15 Mono Line-matrix Printer 1500 lpm
• 6500 Model v5P Mono Line-matrix Printer 500 lpm
• Zebra 170Xi/4 Thermal Label Printer 300 dpi
• LaserJet Enterprise M609x Printer
• LaserJet Enterprise M605x Printer
• LaserJet Enterprise M612x Printer
• Zebra ZT620 Industrial Thermal Transfer Printer
• 6500 Model v10 Mono Line-matrix Printer 1000 lpm

#EES25

“The Field Service Technician must be able to lift and carry up to 70 pounds and be able to push, pull or drag up to 100 pounds also be able to stand, walk, and bend for extended periods of time. The position may require working in confined spaces or at heights and may involve exposure to hazardous materials or environments. All OSHA safety protocols must be adhered to.”

Job Requirements

•  Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. 
•  Must be able to climb a ladder 
•  Cabling 
•  Maximum unassisted lift = 70 lbs. Average lift less than 20 lbs. 
•  Maximum move = 100 lbs. Push, pull or drag.
•  Exposed to moving parts and electricity that require safety protocols 
•  Exposure to varied travel conditions either driving or flying 
•  The travel required for this position is 100%.

Minimum Required Tools

• Windows Laptop / Tablet / Smartphone
•  Metric Nut Driver Set  - 5mm – 10mm (Minimum set size)
• Standard Nut Driver Set – 3/16” – 1/2”  (Minimum set size)
• 3/32" Slotted screwdriver
• Screw Driver Set both Slotted and Phillips and sizes #1 - #3
•  1/8” and 1/4" slotted Screwdriver
• Standard Pliers /  Needle-nose Pliers
• Adjustable Wrench
• Metric and Standard Combination Wrench Set
• 3/8” and ¼” Drive ratchets with Standard and Metric sockets
• Standard Allen Key Set (standard)  3/32” is mandatory
• Standard Allen Key Set (metric)
• 5/64 Allen Key or T-Handle
• Hammer or Rubber mallet
• Wire Cutters
• Multimeter
• Electrical tape
• Cutting Blade / retractable razor blade
• Measuring tape
• Small Flashlight
• Small vacuum for Preventative Maintenance services
• Cable Ties
• Coax Cables
• Label maker
• 8-12 ft ladder A-Frame
• RJ-45 crimp tool
• Ethernet cable tester (simultaneous 8-pin display) 
• Cable toner & probe
• Cordless drill
• Fish tape / fish stick / glow rods