OVERVIEW

The Partner Representative in the Partner Communications Department serves as a compassionate and reliable point of contact for partners who reach out to In Touch Ministries. This role exists to support partners through phone, email, and mail correspondence, ensuring their needs are met with excellence. The position requires strong organizational and customer service skills, a flexible mindset, and a commitment to making accuracy, care, and ministry values the standard in every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Actively listening to what partners wish to convey and responding with excellence.
•  Responding to inbound telephone inquiries.
•  Responding to inbound emails, and mail inquiries.
•  Maintaining customer records by updating account information using data entry software.
•  Processing orders, donations, and miscellaneous requests in system.
•  Praying with individuals.
•  Participating in training and team meetings.
•  Staying up to date with products and resources offered by the ministry.
•  Attending coaching sessions and team building activities as requested.
•  Communicating with various individuals and positions through written and spoken means clearly, accurately, and with understanding.

This job description in no way states or implies that the ESSENTIAL DUTIES AND RESPONSIBILITIES are the

only responsibilities of this position. The employee is required to follow any other reasonable instruction and

perform any other reasonable duties at the request of the manager or other senior management personnel.

WORK SCHEDULE

In the office on Tuesday, Wednesday, Thursday with the option of working remotely on Monday and Friday.

REPORTS TO

Manager, Partner Communications Department

IDEAL QUALIFICATIONS

•  Spanish bi-lingual is desired, but not a requirement.
•  Proficient in utilizing Microsoft Office software (required).
•  Data entry skills.
•  Balances team and individual responsibilities.
•  Gives and welcomes feedback.
•  Actively contributes to building and maintaining group goals and cohesiveness.
•  Possesses knowledge of relevant computer applications.

EXPECTATIONS

•  Loves Jesus and desires to spread the Gospel and build disciples.
•  Remains professional and courteous with customers always.
•  Ability to both work independently and with others in a fast-paced environment.
•  Willingness to adapt and be flexible, while working above and beyond expectations.
•  Performs job duties on time with excellence