Summary:

Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email

JOB DUTIES:  

• Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
• Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
• Answer incoming calls and emails
• Interact with off-site workroom to ensure quality product and ship dates are met
• Interact with other departments to service needs of customer
• Display good safety and housekeeping practices

QUALIFICATIONS:

• High school diploma or equivalent
• Two years experience in a fast paced customer service environment or Sales position
• Must display reasoning ability and decision making skills
• Fabric knowledge and/or workroom experience a plus
• Typing skills of 45 WPM
• Intermediate skills in Outlook, Word and Excel
• Good written and oral communication skills
• Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
• Intermediate math skills a plus 
• Ability to work effectively with others
• Communicate with courtesy and professionalism

Physical Requirements:

The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Lifting - Up to 1 hour 
• Pushing/Pulling - Up to 1 hour
• Speaking – 6 to 8 hours
• Writing – 1 to 3 hours
• Typing or CRT Inputting – 6 to 8 hours
• Filing – Up to 2 hours
• Reading – 6 to 8 hours
• Driving – 0 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 40 lbs. – Up to 2 hours 

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions. 

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.