Job Type
Full-time
Description
- Answering a multi-line phone system and handling patient calls
- Scheduling and confirming patient appointments
- Completing the new patient registration process, in person, & electronically.
- Create and update Patient Accounts in EMR, including demographic and insurance information.
- Greeting patients/checking-in and checking-out patients
- Verifying insurance eligibility and benefits with health plans
- Obtaining referrals, precertification/pre-authorizations, as required
- Collecting co-payments, coinsurances, deductibles, balances, etc... at or prior to service
- Scanning and sorting medical records in appropriate location in EMR
- Documenting in EMR, including management of tasks module
- Managing fax inbox(es), both in EHR and standard fax
- Communicating and collaborating with other health team members
- Cross-training with other team-members, based on practice needs
- Posting charges and payments in EMR
- Completing and submitting accurate End-of-Day reconciliation utilizing EMR
- Timely completion of all compliance training and testing
- Other administrative duties assigned based on practice needs
- Ability to work at other locations as needed.
- Must be open to cross training and learning other areas as needed
Requirements
- 1-2 years of medical office and call center experience
- Excellent computer skills and experience with MS Office Word, Excel and Outlook
- Exceptional customer service and communication skills, verbal and written
- Ability to multi-task in a fast-paced environment
- Ability to work well under pressure with diverse groups of professionals and physicians
- Requires reasoning ability and good independent judgment
- May require working under stressful conditions and irregular hours
- May require working with frequent interruptions
- Work may involve prolonged periods of sitting, standing, lifting, bending, reaching and the ability to push or pull items weighing 30 pounds or less
Salary Description
$18.00-$23.00/Hour Depending on Experience