VGS Career Opportunity: Full-Time Remote Inbound Benefit Support Representatives

About VGS

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.

VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins on July 06, 2026.

Eligibility Requirements (Non-Negotiable)

• U.S. Citizen.
• Must reside in Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, Texas, or Southern Virginia.
• Minimum of 2 years of customer service experience (call center experience strongly preferred).
• Must pass drug screen, background check, and U.S. government security clearance.
• Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training).
• Predictable, reliable attendance is required.

Preferred Candidates

• Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply.

Job Highlights

• Full-time, long-term employment (not seasonal or contract).
• 8 weeks of training.
• Competitive benefits package, including:

1. 11 paid holidays
2. Paid time off (PTO)
3. Medical, dental, and vision coverage
4. Long- and short-term disability
5. Term life insurance
6. 401K retirement plan

• Meaningful work supporting TRICARE beneficiaries.

Requirements for Success

• Ability to work from a quiet, distraction-free home environment with strong attendance records.
• Ability to connect to the client environment within 5 minutes.
• Typing speed of 35 WPM.
• Ability to lift 35 lbs. of computer equipment.
• Proficiency in Windows and common computer applications.

Minimum Computer Requirements (Training Phase)

Processor: Intel i3 or AMD Ryzen 3 (or higher)

RAM: Minimum 4 GB

Disk Space: At least 120 GB available

Browser: Microsoft Edge or Google Chrome

Internet Speed: Minimum 100 Mbps download / 20 Mbps upload

1. Connection: PC must connect via Ethernet cable
2. Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN
3. Not Supported: Chromebooks

Desired Skills

• Strong communication skills, including conflict resolution and professionalism.
• High level of integrity, empathy, and customer focus.
• Ability to quickly adapt to new systems and processes.
• Commitment to supporting military members and their families.

Compensation & Benefits

• Paid flat rate during training; pay increase upon successful completion.
• Eligible for benefits (medical, dental, vision, FSA, 401K, PTO) after 60 days.
• Employees maintaining external health coverage may allocate benefit dollars to other options.

How to Apply

Apply online for immediate consideration for the July 6, 2026, new hire class.

Applications will only be reviewed if complete. To be considered, you must:

1. Answer all application questions.
2. Complete the application in full.
3. Upload your resume.
4. Upload a screenshot of your computer specifications (settings).

Only complete applications will move forward in the hiring process.

The Pay

While in training, you are paid a flat rate. After completing the training, the pay increases. After 60 days of employment, you are eligible for benefits: medical, dental, vision, FSA, 401K, and paid time off. If you already have medical benefits you want to keep, you can allocate your benefit dollars elsewhere.

Qualifications

• Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.
• An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
• Customer service experience is desired - Call center experience is ideal.
• Predictable and reliable attendance.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Be a team player.
• Ability to pass a drug screen and background check.
• Ability to attend and successfully complete the 8-week paid required training.
• Have a minimum of a High school diploma or equivalent.
• Be a U.S. Citizen and reside in the States of Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, or Texas for this role.
• Handy with MS Windows and other computer applications.
• Have your own computer and monitor with accessibility to wired high-speed DSL or Cable modem for a home office (Satellite internet service, MOBILE Internet, or Hotspots not allowed for this role);

Minimum Computer Requirements (Training Phase)

• Processor: Intel i3 or AMD Ryzen 3 (or higher)
• RAM: Minimum 4 GB
• Disk Space: At least 120 GB available
• Browser: Microsoft Edge or Google Chrome
• Internet Speed: Minimum 100 Mbps download / 20 Mbps upload
• Connection: PC must connect via Ethernet cable
• Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN
• Not Supported: Chromebooks

Candidates must have an internet router or modem that can connect a PC to the router via Ethernet cable (not via WI-FI). Chromebook computers do not work.

About VGS

We’re a certified Service Veteran and Minority Owned company, founded as an information technology company in 2008. The company has expanded into providing job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in roles in customer engagement, handling inbound calls, e-mail, chat, and web messages for companies that support commercial and government entities.

Our mission is to support a multi-year agreement providing “Veteran-Centric” at-home customer engagement representatives, supervisors, quality assurance, trainers, and operations managers with experience in working in an automated call center environment. Your knowledge of TRICARE, ability to be trained for several weeks in TRICARE support member services, and ability to work in your home-based office will position you for this exciting opportunity.

Apply online for immediate consideration for the new hire class beginning July 06, 2026.

Please ensure that you have answered the nine questions, filled out the application, and uploaded your resume and internet speed test image. Only fully completed applications will be reviewed.