Now Hiring: Referral Coordinator
Colorado Springs Urology – Union Office
1644 Medical Center Point, Suite 200
Colorado Springs, CO 80907

Full-Time | In Office
40–50 Hours Per Week
Pay Range: $21.00–$23.00 per hour

Colorado Springs Urology is seeking an experienced and detail-oriented Referral Coordinator to join our growing team. This role serves as the primary point of contact for patients, referring providers, and healthcare service partners while ensuring referrals are processed accurately and efficiently.

The ideal candidate is highly organized, deadline-driven, and experienced in healthcare operations with strong insurance knowledge and referral processing experience. This position requires someone who can multitask effectively, manage competing priorities, and work both independently and collaboratively in a fast-paced medical office environment.

Position Summary
The Referral Coordinator is responsible for managing new and existing patient referrals, verifying insurance benefits and authorizations, coordinating communication with referring providers, scheduling appointments, and ensuring all patient documentation is complete and accurate.

What We’re Looking For

• Referral coordination experience is required 
• Strong insurance verification and authorization knowledge 
• Healthcare or medical office experience 
• Exceptional organizational skills and attention to detail 
• Ability to multitask and meet deadlines 
• Strong time management skills 
• Ability to work independently while contributing to a collaborative office environment 
• Excellent communication and phone etiquette 
• Experience with EMR systems and Microsoft Office 

Colorado Springs Urology offers the opportunity to join a professional healthcare team dedicated to providing exceptional patient care and service.

Apply today to join Colorado Springs Urology.

GENERAL SUMMARY

The Referral Coordinator serves as the primary contact/resource person for patients, primary care physicians and other healthcare service providers. The Referral Coordinator is responsible for answering and appropriately managing incoming telephone calls, verification of benefits and services, scheduling patient appointments, and responding to patient information needs.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Works on new patient and existing patient referrals.
• Verifies the type of insurance and proper authorization as needed.
• Contacts the referring physician to obtain the referral form.
• Obtains any added documents as needed.
• Records referrals in computer.
• Ensures that new patient charts are complete.
• Updates co-payments in the computer.
• Mails new patient packets.
• Assists with all front office related duties as needed.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of medical terminology.
• Delivers exceptional patient service throughout all interactions.
• Phone etiquette skills.
• Must be able to communicate clearly in person and over the telephone.
• Ability to follow up on all communications.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• 1 year of experience working in a medical office preferred.
• Knowledge of insurance is preferred.
• Urology experience preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%