Remote | Travel up to 50%

About the Role

We are seeking a Director, Field Service & Operational Excellence to lead and scale our enterprise field service organization. This role is responsible for end-to-end execution of field services and the Field Service Center of Excellence (COE), including scheduling, dispatch, quality, work closeout, and billing readiness. Reporting to the Chief Operating Officer, this leader partners across the organization to deliver safe, efficient, compliant, and customer-focused outcomes.

What You’ll Do

• Lead all field service operations and enforce consistent service, safety, and quality standards
• Directly manage a team of regionally based Manager, Field Services
• Own the Field Service Center of Excellence including scheduling, dispatch, quality, closeout, and billing readiness
• Build, coach, and develop high-performing field service and COE leadership teams
• Ensure field teams are properly staffed, trained, and equipped with tools, systems, vehicles, and PPE
• Own field service safety performance and ensure compliance with OSHA and regulatory requirements
• Serve as the senior operational owner for strategic and nationwide customers
• Partner with Sales and account teams to support contract execution, escalations, and retention
• Support EBITDA performance through productivity, labor utilization, and billing accuracy improvements
• Partner with Finance to accelerate work closeout, billing timeliness, and revenue realization
• Collaborate with Regional Operations, Safety, HR, IT, Fleet, and Supply Chain teams
• Lead operational improvement initiatives, system implementations, and growth initiatives

What We’re Looking For

• Bachelor’s degree preferred or equivalent operational leadership experience
• 8+ years of progressive field service or operations leadership experience
• Experience leading geographically dispersed field service organizations
• Strong knowledge of field service operations, scheduling, quality systems, and work order management
• Demonstrated safety leadership and regulatory compliance knowledge
• Strong financial acumen with experience improving productivity and margins
• Experience supporting or managing large, nationwide customer relationships
• Proficiency with ERP and field service management systems
• Ability to travel up to 50%

Why Join Us

This role offers executive-level visibility, ownership of enterprise field service performance, and the opportunity to scale operational excellence while supporting strategic customer relationships.