TITLE: MEDICAL ASSISTANT / Medical Office Assistant – Front and Back Office - Bilingual (Spanish)

SUMMARY: This position is primarily responsible for support with the daily activities of an Outpatient Mental Health Facility including: patient service, telephone coverage, appointment scheduling, registration, and patient referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Update and maintain an electronic patient system as required
• Answer multi-line telephone system and either respond to inquiry, direct caller to appropriate personnel, or initiate a triage for response from medical personnel
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Maintain hard copy patient records as well as the files stored in our EMR
• Schedule appointments for new and recurring patients and enter appointment date and time into computerized scheduler
• Conduct and/or assist in reminder calls to patients
• Greet and direct patients and visitors
• Register patients and patient verification
• Make appropriate updates in computer system and on patient's chart
• Verify coverage and eligibility on new patients by using internet, web portals or calling insurance company
• Process payments from patients for co-pays and uninsured visits
• Assist with Intakes and Admission documentation
• Conduct a history of the patient’s condition based on interview and performs relevant aspects of a physical assessment, including vital signs, pain scale, height, weight, etc. and documents in the Electronic Medical Record (EMR).
• Provide patients with support and guidance as needed
• Reconcile daily reports
• Assist in resolving patient complaints
• Previous work experience within the medical field, ideally within the mental health field
• Working knowledge of insurance benefits
• Excellent customer service skills
• Excellent verbal and writing skills
• Perform any other duties assigned

Job Type: Full-time

Pay: From $15.00 per hour

Medical Specialty:

• Psychiatry

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)
• Medical Assistant Certificate (Preferred or Medical Office Assistant Certificate

Experience:

• Lab Draws: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)